Posted 28 days ago
Position:Restaurant General Manager
Location: Bisha Hotel, 80 Blue Jays Way, Toronto, ON
Celebrity chef Akira Back has opened his first Canadian namesake restaurant, Akira Back, in the Bisha Hotel Toronto. Akira Back is renowned for blending Japanese cuisine with Korean ingredients and flavours.
At Akira Back, we believe our guests visit us because of our originality, humility, authenticity and commitment to excellence who are focused on providing guest-centric hospitality and memorable experiences to each and every guest.
The GENERAL MANAGER is an integral contributor to the overall success of the restaurant.
The GENERAL MANAGER will direct, coordinate and plan the organization of all food and beverage while working beside the Chef de Cuisine to ensure consistency, budget control and quality of service and product. The GENERAL MANAGER will have a proven ability to lead a team in the pursuit and delivery of exceptional guest experiences, while effectively enforcing the company’s policies and procedures and maintaining financial responsibility.
-Hire, train, coach and develop all front of house employees through ongoing feedback and the establishment of performance expectations
-Create an engaging and energetic environment where all associates work as a highly functioning team
-Prepare payroll, gratuity distribution and maintain accurate employee records
-Manage daily operations including cleanliness, organization, revenue opportunities and staffing
-Manage staff, deliver daily briefings, provide feedback, maintain a high level of employee morale
Guest Relations Management
-Manage guest relations and guest recovery
-Provide exceptional guest service, thereby setting the standard for all employees
-Set budgets with the Director of Operations, and ensure they are continually reviewed and achieved
-Regularly conduct P&L reviews to analyze financial metrics
-Prepare reports on a daily, weekly and monthly basis, clearly denoting labour and COGS
-Ensure cash outs are prepared accurately and petty cash is maintained
-Manage labour and all costs to budget
-Plan and coordinate menus with the Chef de Cuisine
-Review staffing levels and overall front and back of house schedules to ensure labour forecasts are met
SKILLS & QUALIFICATIONS
-5+ years’ experience as the General Manager of a high volume ($3M-5M) premium restaurant required
-Post-secondary degree or diploma in Business/Hospitality Management/Food and Beverage Management and/or equivalent an asset
-Sommelier accreditation or wine education an asset
-Demonstrated knowledge of financial and operational management
-Exceptional guest service orientation
-Must possess a strong attention to detail
-Ability to effectively prioritize and execute tasks with an appropriate sense of urgency in a fast-paced environment
-Must possess strong leadership skills, with demonstrated ability to build relationships and manage staff at all levels
-Ability to motivate and manage staff and work effectively in a management team
-Exceptional interpersonal skills
-Long periods of standing and walking is required
WHY WORK FOR US
-Medical/dental group benefits
-Great perks (Discounts to all ICONINK restaurants, discounted gym membership, etc.)
-Fun team and culture
-Training and development
-Professional growth opportunities
ICONINK recognizes its obligations under the Accessibility for Ontarian with Disabilities Act, 2005, and, upon request, will provide accommodation in the recruitment processes to the point of undue hardship.
Date Available: June 3rd, 2019
Requirements: , Work Permit Necessary
Contact Name: Harry
Together with ICONINK, Chef Akira Back opens his first Canadian namesake restaurant in Toronto’s Bisha Hotel. Drawing on inspiration from his Korean heritage and travels around the globe, Chef Back has created a menu that blends modern Japanese cuisine with authentic Korean flavors. In addition to his signature dishes, Chef Back has created new items unique for the Toronto location. Complemented by the sleek design with layers of gold detail and tactile finishes in carbon black, the unparalleled dining experience is a true statement of luxury.