Medium marriottcalgaryairporthotel

Front Desk Agent

Calgary Airport Marriott


Full Time

Rooms Controller - Calgary Airport Marriott In-Terminal Hotel (1900030Y)

Calgary, Alberta (view on map)

Posted 12 days ago

Here’s To Your Journey with Marriott Hotels, Resorts and Suites

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

The Calgary Airport Marriott In-Terminal Hotel located at 2008 Airport Rd NE, Calgary, AB T2E3B9 is currently hiring a Rooms Controller.

Responsibilities include: Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.



Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Notification to Applicants: Calgary Airport Marriott In-Terminal Hotel takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process


Apply Now

Date Available: January 10th, 2019

Compensation: DOE

Other Positions: Reservations

Requirements:

Contact Name: Hsiao, Katherine

Contact Position:

Medium marriottcalgaryairporthotel

About Calgary Airport Marriott

Offering the modern traveler a perfect blend of urban sophistication and convenience, Calgary Airport Marriott In-Terminal Hotel has stylishly designed rooms and a location that is just steps from the airport gates. Situated between the international and domestic terminals inside Calgary International (YYC), our hotel allows you to travel with ease. Rooms are sleek and spacious, a quiet retreat with deluxe bedding, Wi-Fi and flat-screen TVs. Floor-to-ceiling windows overlook the cityscape and Canadian Rocky Mountains; some also have views of the runways. Our Calgary Airport hotel is dog-friendly and boasts amenities such as a pool and fitness center. Downtown is a short drive away so you can easily get to top sights like Calgary Zoo and major events like the Calgary Stampede. Plan a day trip to Banff or shop at CrossIron Mills outlets. Dine at our restaurant Yakima or plan your next event with us. With 18,350 square feet of venue space, we are a premier destination for meetings and weddings.


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