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Restaurant Service Manager

Cascades Casino Kamloops


Restaurant Service Manager

Kamloops, British Columbia (view on map)

Posted 6 days ago


Job Type: Permanent Full Time - Barside Lounge


Who We Are

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club.  In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at


Why Work For Us

Gateway celebrates and empowers those employees who made it all possible. A career at Gateway means great people, a great atmosphere and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs for all while working in an engaging and fun environment. Join us today! 


The Position

This dynamic role calls for a proven team builder with extraordinary customer service skills, and ability to bring out the best talents of our staff members.

The primary goal of the Food and Beverage Service Manager is to ensure that the customer service experience is of the highest level throughout the food and beverage facilities.


The position requires a self-motivated professional with excellent problem solving skills and is responsible for front-of-house activities and customer feedback analysis.  With excellent management skills the incumbent will lead our outstanding service team to improve customer loyalty and food quality. 


Key Responsibilities

  • Manages all food and beverage service activities through managers and staff, including staff scheduling and the department budget.
  • Ensures all food and beverage offerings are prepared in accordance with predetermined high quality standards and takes advantage of opportunities to improve.
  • Organizes food and beverage service for special events and addresses all customer concerns.
  • Resolves issues that affect service, quality, efficiency and productivity.
  • Assists with and/or undertakes statistical analysis as required.  Monitors and processes invoices and expenditures and ensures appropriate stock levels are maintained.
  • Provides leadership for front-of-house staff. Manages human resources issues, performance, recruitment, training and safety needs of the department. 


What You’ll Require

  • Minimum 2 years’ experience in restaurant supervision or an equivalent combination of education and experience
  • Proven leadership and customer service skills 
  • Working knowledge of point of sale systems
  • Proven ability to develop and train employees, build relationships and utilize skills of employees most appropriately
  • Working knowledge of spreadsheets and word processing
  • Ability to work all shifts and flexible hours


What Is Next

Love what you see so far? For the best chance to hear from us, apply within 30 days of the posting date.

Not the right fit this time? Follow us on our careers social media pages!

Apply Now

Date Available: July 12th, 2019

Compensation: Competitive

Other Positions:

Requirements: , Work Permit Necessary

Contact Name: Lindsay Lin

Contact Position: Manager

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About Cascades Casino Kamloops

Cascades Casino is Kamloops newest, entertainment, hospitality and gaming facility. With state of the art technology, Cascades Casino offers hundreds of the newest and most exciting gaming tables and slot machines. Join us for our gaming promotions or for live entertainment each weekend. Cascades Casino Kamloops is Entertainment Redefined.

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