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Hotel Night Auditor/ Front Desk Agent

Cascades Casino Langley


Hotel Night Auditor/ Front Desk Agent

Langley, British Columbia (view on map)

Posted 27 days ago


Job Type: Casual


Who We Are

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club.  In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at


Why Work For Us

Gateway celebrates and empowers those employees who made it all possible. A career at Gateway means great people, a great atmosphere and career advancement opportunities across our 26 locations. Our employees thrive with ongoing training and leadership programs for all while working in an engaging and fun environment. Join us today! 


The Position

As a Guest Services Agent, you are the first person our guests see, and play an important role in creating a comfortable and memorable guest experience. You will receive, check in, and check out hotel guests and respond to inquiries.


A Great Fit, if You

  • Have a smile and patience for everyone you meet, and are willing to go the extra mile to satisfy guests
  • Are empathetic and have a strong sense of urgency to provide solutions
  • Can juggle multiple tasks and stay calm under pressure
  • Are detail oriented and work well with computers
  • Benefit from working flexible hours, evenings, and weekends


Key Responsibilities

  • Makes and confirms reservations via telephone, online and in person
  • Proactively  responds to guest needs; answers inquiries pertaining to hotel services, the casino, and local activities
  • Handles guests concerns with tact, and seeks assistance as needed
  • Observes and reports any security issues to a supervisor or appropriate party


What You’ll Require

  • Minimum 1 year of front desk reception experience in the hospitality industry
  • Experience with Hotel Front Desk Software/ property management systems is an asset 
  • Ability to stand for long periods of time


What Is Next

Love what you see so far? For the best chance to hear from us, apply within 30 days of the posting date.

Not the right fit this time? Follow us on our careers social media pages!

Apply Now

Date Available: May 21st, 2019

Compensation: Competitive

Other Positions:

Requirements: , Work Permit Necessary

Contact Name: Lindsay Lin

Contact Position: Manager

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About Cascades Casino Langley

Only minutes from the US International border crossing, Cascades Casino includes 800 slots, table games, poker room, hotel and convention centre and the 420 seat Summit Theatre.

Choose from casual dining options, live entertainment and 24 hours of gaming excitement; all waiting just for you at the centre of Langley.

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