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Restaurant Service Manager

Cascades Casino Langley


Restaurant Service Manager

Langley, British Columbia (view on map)

Posted 14 days ago


Position at Cascades Casino Resort, Langley

Job Type: Full-Time
Location: Atlas Steak + Fish, Langley

Atlas Steak + Fish is a flirtatious and modern twist on the iconic North American steakhouse. Selecting the finest ingredients, exploring global flavors, showcasing unique cooking techniques, and engaging table-side service are all elements that speak to our commitment in crafting a truly distinctive dining encounter. 

Who We Are

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club.  In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at


Why Work For Us

Gateway celebrates and empowers those employees who made it all possible. A career at Gateway means great people, a great atmosphere and career advancement opportunities across our 26 locations. Our employees thrive with ongoing training and leadership programs for all while working in an engaging and fun environment. Join us today! 

The Position

The Steakhouse Service Manager oversees steakhouse operations while providing management support on the floor. Attracts, gains and maintains loyalty of new and existing clients.  Builds client network and property reputation though in-person and on-line marketing and through traditional and social media.  Drives the success of our steakhouse through the promotion of events and products.  Ensures premier customer service and product knowledge to our guests. 


Key Responsibilities

  • Maintains and demonstrates expert knowledge of upcoming events, products, events and promotions.
  • Ensures profitability of steakhouse operations by achieving financial and performance goals.
  • Supervises the shift operation of the Restaurant including all employee and guest related functions.
  • Motivates employees to provide excellence in service and ensures our guests experience exceeds their expectations.
  • Actively participates in the training and instruction of employees in proper food handling procedures, quality service standards and all other department procedures.
  • Manages team efficiencies as it pertains to the operation’s needs.
  • Responsible for opening and closing procedures which includes but is not limited to cash-outs and daily sales reporting.
  • Maintains compliance with policies and procedures.
  • Responsible for cash management activities.
  • Enforces Serving It Right and company policies on guest’s consumption of alcohol.


What You’ll Require

  • 3 years supervisory experience in a high-volume full service fine dining restaurant or 4 star hotel and/or equivalent combination of education and experience
  • World Host/Super Host certificate or similar customer service programs
  • WHMIS training preferred
  • Wine knowledge or experience as a Wine Steward an asset
  • Excellent communication skills both speaking, and written
  • Working knowledge with computer skills in word processing, spreadsheets, email internet navigation, and presentation software.
  • Experience with Point of Sale system
  • Excellent problem solving skills
  • Goal driven and organized
  • High level of customer service skills, ability to communicate with guests to ensure satisfaction
  • Proven to be detail oriented, reliable, punctual, efficient, and diligent in duties and responsibilities


What Is Next           

Love what you see so far? For the best chance to hear from us, apply within 30 days of the posting date.

Not the right fit this time? Follow us on our careers social media pages!


Apply Now

Date Available: March 5th, 2019

Compensation: Competitive

Other Positions:

Requirements: , Work Permit Necessary

References Encouraged

Contact Name: Lindsay Lin

Contact Position: Manager

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About Cascades Casino Langley

Only minutes from the US International border crossing, Cascades Casino includes 800 slots, table games, poker room, hotel and convention centre and the 420 seat Summit Theatre.

Choose from casual dining options, live entertainment and 24 hours of gaming excitement; all waiting just for you at the centre of Langley.

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