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Shift Manager

Cascades Casino Langley


Shift Manager

Langley, British Columbia (view on map)

Posted 16 days ago


Job Type:  Full Time Shift Manager


Who We Are

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club.  In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at


Why Work For Us

Gateway celebrates and empowers those employees who made it all possible. A career at Gateway means great people, a great atmosphere and career advancement opportunities across our 26 locations. Our employees thrive with ongoing training and leadership programs for all while working in an engaging and fun environment. Join us today! 


The Position

Are you ready for the next step in your career? This exciting role requires a self motivated and proven leader with outstanding conflict resolution skills and business acumen. In a challenging fast paced and customer service oriented environment, the Casino Shift Manager supervises the entire Casino gaming floor.  Assumes responsibility for the casino operations and supervises and delegates tasks to all related departments. 

The optimal candidate will bring his/her passion to exceed our customers’ expectations ensuring that a high level of customer service is delivered to guests in a consistent and professional manner. 


Key Responsibilities

  • Supervises and observes the entire gaming floor to ensure the integrity and security of all assets and that Gateway Casino and regulatory policies and procedures are followed at all times.
  • Assumes responsibility in the senior managers’ absence and supervises and delegates tasks to all departments on the gaming floor.
  • Oversees human resources issues and supports staff development initiatives. Manages all Table Games staff to achieve and maintain a high and consistent level of job performance and customer service.
  • Using effective time management skills ensures adequate staffing levels to meet business needs.
  • Reports all shift activity and works closely with team members and gaming regulatory bodies as required for the smooth, efficient operation of the gaming floor. 
  • Brings procedural variances to the attention of the appropriate people, departments, and organizations.
  • Manages casino operations to meet the budgetary expectations.
  • Manages and facilitates the site recruitment process and handles payroll administrative duties.


What You’ll Require

  • 3 years of gaming experience
  • Minimum 1 year of experience as a Pit Manager
  • Post secondary education in business or a related field is an asset
  • General understanding of overall casino operations
  • Knowledge of gaming regulatory procedures and  policies preferred
  • Proven leadership skills and business acumen
  • Excellent communicator – both written and verbal English
  • Working knowledge with word processing, spreadsheets, email, Internet navigation, and presentation software
  • Willing to work all shifts


What Is Next

Love what you see so far? For the best chance to hear from us, apply within 30 days of the posting date.

Not the right fit this time? Follow us on our careers social media pages!

Apply Now

Date Available: July 9th, 2019

Compensation: Competitive

Other Positions:

Requirements: , Work Permit Necessary

Contact Name: Lindsay Lin

Contact Position: Manager

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About Cascades Casino Langley

Only minutes from the US International border crossing, Cascades Casino includes 800 slots, table games, poker room, hotel and convention centre and the 420 seat Summit Theatre.

Choose from casual dining options, live entertainment and 24 hours of gaming excitement; all waiting just for you at the centre of Langley.

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