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Surveillance Supervisor

Cascades Casino Langley


Surveillance Supervisor

Langley, British Columbia (view on map)

Posted 10 days ago

Job Type: Full Time Supervisor.


Who We Are

From our humble beginnings of two properties and 150 employees to 18 gaming properties with more than 3,800 employees, Gateway growth is a result of dedication to our values of RITE: Respect, Integrity, Team-Work & Exceptional Customer Service.  These values align with our ultimate goal to become the premier Gaming, Entertainment and Hospitality organization in Canada. 


Why Work For Us

Gateway celebrates and empowers those employees who made it all possible. A career at Gateway means great people, a great atmosphere and career advancement opportunities across our 18 locations. Our employees thrive with ongoing training and leadership programs for all while working in an engaging and fun environment. Join us today! 


The Position

So you’ve mastered the surveillance operator role and have solid knowledge of table games. Now challenge yourself and take charge to ensure that the integrity of gaming operations are protected.


As a Surveillance Supervisor, you will lead and work with the surveillance team and use your natural attention to detail to identify, investigate, and report suspicious activity, unusual play or deviations from internal controls.


A Great Fit, if You

  • Like to mentor and lead others by example
  • Are reliable, diligent, and have a high level of integrity
  • Cultivate a positive team oriented, collaborative and communicative environment
  • Are resourceful, observant, and meticulous in all areas of your work
  • Are confident with your  judgment and can clearly convey your findings in writing
  • Can assess situations carefully, are sensitive in dealing with people and proactive in providing solutions
  • Work well with computers, Microsoft Office software, and equipment – digital video recorders, cameras and monitors
  • Benefit from working flexible hours, evenings, and weekends


Key Responsibilities

  • Supervises and manages team performance while participating in surveillance activities
  • Trains, coaches and provides corrective feedback and recognition of individual/team accomplishments
  • Communicates with surveillance staff and management regarding investigations, and current issues
  • Maintains knowledge of BCLC/AGLC, GPEB Policy and Procedure, FOIPPA and FinTrac
  • Initiates and conducts investigations and provides timely reports


What You’ll Require

  • 2 years experience as a Surveillance Operator
  • Post -secondary degree, diploma or certificate in a related field is an asset
  • Thorough knowledge of Gateway, BCLC/AGLC and GPEB policies pertinent to casino and surveillance operations
  • Working knowledge of Criminal Code of Canada is an asset
  • Working knowledge of computer skills in word processing, spreadsheets, and presentation software
  • Ability to work in an enclosed and controlled room, working in close proximity to colleagues
  • Ability to sit for long periods of time
  • Good closed, mid range and color vision with ability to focus on a computer screen for long periods of time


What Is Next

Love what you see so far? For the best chance to hear from us, apply within 30 days of the posting date.

Not the right fit this time? Follow us on our careers social media pages!

Apply Now

Date Available: June 10th, 2019

Compensation: Competitive

Other Positions:

Requirements: , Work Permit Necessary

Contact Name: Lindsay Lin

Contact Position: Manager

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About Cascades Casino Langley

Only minutes from the US International border crossing, Cascades Casino includes 800 slots, table games, poker room, hotel and convention centre and the 420 seat Summit Theatre.

Choose from casual dining options, live entertainment and 24 hours of gaming excitement; all waiting just for you at the centre of Langley.

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