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Guest Services Representative

Cascades Casino Penticton


Guest Services Representative

Penticton, British Columbia (view on map)

Posted 12 days ago


Job Type: Casual


Who We Are

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club.  In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at


Why Work For Us

Gateway celebrates and empowers those employees who made it all possible. A career at Gateway means great people, a great atmosphere and career advancement opportunities across our 26 locations. Our employees thrive with ongoing training and leadership programs for all while working in an engaging and fun environment. Join us today! 


The Position

Make each and every guest’s stay a great Gateway one!


As a Guest Services Representative you will meet, greet and assist guests, answer inquiries, and provide solutions for any concerns.


A Great Fit, if You

  • Are friendly, personable, and willing to go the extra mile to satisfy guest's needs
  • Like welcoming and talking with guests both on the telephone and in person regarding products, events and promotions
  • Can juggle multiple tasks, manage time well, and thrive in a fast paced environment
  • Have a smile and patience for everyone you meet and are tactful in dealing with sensitive matters
  • Can benefit from working flexible hours, evenings, and weekends


What You’ll Require

  • Minimum 6 months experience in the guest services / hospitality industry
  • Excellent customer service skills, including demonstrated ability to be friendly, efficient, polite and patient
  • Working knowledge of computer skills
  • Knowledge of additional languages or cultures an asset


What Is Next

Love what you see so far? For the best chance to hear from us, apply within 30 days of the posting date.

Not the right fit this time? Follow us on our careers social media pages!

Apply Now

Date Available: August 13th, 2019

Compensation: Competitive

Other Positions:

Requirements: , Work Permit Necessary

Contact Name: Lindsay Lin

Contact Position: Manager

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About Cascades Casino Penticton

Cascades Casino Penticton is a place where customers can have fun, relax, play and be treated like a star. Enjoy a cascade of entertainment in different ways – taking in live entertainment, watching your favourite game or enjoying all the latest games on the gaming floor. Come and be part of our team!

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