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Relief Security Shift Manager

Cascades Casino Penticton


Relief Security Shift Manager

Penticton, British Columbia (view on map)

Posted 21 days ago


Position at Cascades Casino, Penticton

Job Type: Full-Time


Who We Are

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 26 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,600 people and boasts approximately 429 table games (including 48 poker tables), 13,818 slots, 82 restaurants and bars and 561 hotel rooms. As the new service provider for the Central Gaming Bundle in Ontario, Gateway recently added two new properties and one new planned build in Wasaga Beach to its portfolio.  A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club.  In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at


Why Work For Us

Gateway celebrates and empowers those employees who made it all possible. A career at Gateway means great people, a great atmosphere and career advancement opportunities across our 26 locations. Our employees thrive with ongoing training and leadership programs for all while working in an engaging and fun environment. Join us today! 


The Position

Lead our respected team to ensure the security and safety of all while providing first rate customer service!


As a Relief Security Shift Manager, you will ensure our valued guests, staff and property are secure and protected at all times in compliance with policies and procedures.


A Great Fit, if You

  • Are confident and noble, and have a professional and welcoming smile for everyone you meet
  • Are dedicated to cultivate a strong team to achieve exceptional customer service
  • Can assess situations carefully, are sensitive in dealing with people and proactive in providing solutions
  • Are objective, have good judgment, and can express and support your findings in writing
  • Understand casino operations related to the law; work well with computers and surveillance equipment
  • Benefit from working flexible hours, evenings, and weekends


Key Responsibilities

  • Supervises and manages team performance while participating in security activities
  • Monitors floor traffic: watches for suspicious activity, communicates with management and surveillance
  • Provides excellent customer service by greeting customers, answering questions, and providing solutions
  • Escorts individuals within the facility and parking lot (s); may provide first aid; conducts interviews and investigations; writes reports


What You’ll Require

  • Minimum 6 months experience in a Security role
  • First Aid / CPR training is an asset
  • Completion of Gaming Security Officer (GSO) training/exam will be required before start (BC)
  • Ability to stand and walk for long periods of time
  • Ability to physically restrain and secure individuals using prescribed techniques
  • Social perceptiveness and good vision to identify people


What Is Next

Love what you see so far? For the best chance to hear from us, apply within 30 days of the posting date.

Not the right fit this time? Follow us on our careers social media pages!


Apply Now

Date Available: December 31st, 2018

Compensation: Competitive

Other Positions:

Requirements: , Work Permit Necessary

Contact Name: Lindsay Lin

Contact Position: Manager

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About Cascades Casino Penticton

Cascades Casino Penticton is a place where customers can have fun, relax, play and be treated like a star. Enjoy a cascade of entertainment in different ways – taking in live entertainment, watching your favourite game or enjoying all the latest games on the gaming floor. Come and be part of our team!

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