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Service Manager

Cascades Casino Penticton


Service Manager

Penticton, British Columbia (view on map)

Posted 1 day ago


Job Type: Full Time


Who We Are

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club.  In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at


Why Work For Us

Gateway celebrates and empowers those employees who made it all possible. A career at Gateway means great people, a great atmosphere and career advancement opportunities across our 26 locations. Our employees thrive with ongoing training and leadership programs for all while working in an engaging and fun environment. Join us today! 


The Position

The Match Service Manager oversees successful Match operations while providing management support on the floor. Attracts, gains and maintains loyalty of new and existing clients.  Builds client network and property reputation though in-person and on-line marketing and through traditional and social media.  Drives the success of our eatery and public house through the promotion of events and products.  Ensures premier customer service and product knowledge to our guests. 



Key Responsibilities

  • Maintains and demonstrates expert knowledge of upcoming sports events, products, events and promotions.
  • Ensures profitability of Match operations by achieving financial and performance goals.
  • Supervises the shift operation of the Restaurant including all employee and guest related functions.
  • Motivates employees to provide excellence in service and ensures our guests experience exceeds their expectations.
  • Actively participates in the training and instruction of employees in proper food handling procedures, quality service standards and all other department procedures.
  • Manages team efficiencies as it pertains to the operations needs.
  • Responsible for opening and closing procedures which includes but is not limited to cash-outs and daily sales reporting.
  • Maintains compliance with policies and procedures.
  • Responsible for cash management activities.
  • Enforces Serving It Right and company policies on guest’s consumption of alcohol.
  • Oversees the Human Resources issues, performance, safety and recruitment and development needs of the department. Manages the performance of direct reports including: training, appraising performance, providing positive and corrective feedback, coaching, and administering discipline. Ensures appropriate appraisals and accountabilities are undertaken.
  • Performs other duties as assigned.


What You’ll Require

  • 3 years supervisory experience in a high-volume full service dining restaurant or pub
  • Serving It Right Licensee Certificate
  • Food Safe Level 1
  • Enrolment or completion of a marketing or hospitality diploma/certificate program or equivalent experience preferred
  • World Host/Super Host certificate or similar customer service programs
  • WHMIS training preferred
  • Proven leadership skills and abilities
  • Demonstrates great team building skills
  • Excellent communication skills both public speaking, and written
  • Working knowledge with computer skills in word processing, spreadsheets, email internet navigation, and presentation software.
  • Experience with Point of Sale system
  • Excellent problem solving skills



What Is Next

Love what you see so far? For the best chance to hear from us, apply within 30 days of the posting date.

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Apply Now

Date Available: March 20th, 2019

Compensation: Competitive

Other Positions:

Requirements: , Work Permit Necessary

Contact Name: Lindsay Lin

Contact Position: Manager

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About Cascades Casino Penticton

Cascades Casino Penticton is a place where customers can have fun, relax, play and be treated like a star. Enjoy a cascade of entertainment in different ways – taking in live entertainment, watching your favourite game or enjoying all the latest games on the gaming floor. Come and be part of our team!

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