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Count Team Supervisor

Grand Villa Casino Burnaby


Count Team Supervisor

Burnaby, British Columbia (view on map)

Posted 28 days ago


Job Type: Full-Time


Who We Are

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club.  In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at


Why Work For Us

Gateway celebrates and empowers those employees who made it all possible. A career at Gateway means great people, a great atmosphere and career advancement opportunities across our 26 locations. Our employees thrive with ongoing training and leadership programs for all while working in an engaging and fun environment. Join us today! 


The Position

Be part of a fun-filled casino environment and work in a role that calls for leadership, and a passion for precision! As a Count Team Supervisor, you will supervise Count Team Members, oversee and participate in the collection, counting and preparation of deposits for casino daily revenues.


A Great Fit, if You

  • Celebrate team success and contribute to a positive working environment
  • Like to mentor staff and cultivate excellence in procedures
  • Understand the cage operations and count team duties
  • Have a keen attention to detail, can calculate numbers accurately, and work well with computers
  • Have a problem-solving mind set and take initiative to resolve issues 
  • Can manage your time well and juggle multiple tasks while working under pressure
  • Are a night owl, and can benefit from working flexible hours, evenings, and weekends


Key Responsibilities

  • Supervises Count Team Members and activities, providing instruction, training, and evaluating performance while participating in Count Team activities
  • Initiates and participates in the gaming machine drop pull, table games drop pull, keno drop pull, and poker and bad beat rake while ensuring proper machine maintenance
  • Oversees and participates in float preparation, reconciliation, and periodic audits
  • Reconciles slot/electronic gaming machine and table game drop-count figures, non-gaming revenues, and poker revenues. Prepares daily deposits and assists in the verification and balancing of money deliveries
  • Liaises with regulators and communicates with all departments relating to Count Team and Cage responsibilities


What You’ll Require

  • 1 year supervisory work experience or an equivalent combination of education, and experience
  • 1 year experience as a Count Team Member is an asset
  • Supervisory/management/leadership training is an asset
  • Experience handling large amounts of cash with accuracy
  • Ability to operate and troubleshoot cash and coin machinery is an asset
  • Ability to pull, lift, and push objects up to 35 lbs and may push, pull or move a heavy cart 
  • Good manual dexterity and ability to kneel, crouch, stand and walk for long periods of time
  • Are comfortable working with a team in a small and secure office


What Is Next

Love what you see so far? For the best chance to hear from us, apply within 30 days of the posting date.

Not the right fit this time? Follow us on our careers social media pages!

Apply Now

Date Available: June 20th, 2019

Compensation: Competitive

Other Positions:

Requirements: , Work Permit Necessary

Contact Name: Lindsay Lin

Contact Position: Manager

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About Grand Villa Casino Burnaby

At Grand Villa, experience not one but, two high-energy casino floors with the newest and most exciting slot machines and table games featuring a brand new Poker room.

For higher stakes or private gaming salons, visit our luxurious Cypress Room.

We offer 7 delectable dining and lounge choices. Plus, enjoy live entertainment and stay at our luxurious Delta Burnaby Hotel and Conference Centre. Visit the Villa, it’s the centre of all the action!

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