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Host VIP Services

Grand Villa Casino Burnaby


Host VIP Services

Burnaby, British Columbia (view on map)

Posted 28 days ago


Position at Grand Villa Casino, Burnaby

Job Type: Casual


Who We Are

Gateway Casinos & Entertainment Limited (“Gateway”) is the largest and most diversified gaming company in Canada. Operating in British Columbia, Edmonton and Ontario, Gateway has over 6,100 employees and operates 26 gaming properties with 286 tables, over 9,800 slots, 57 restaurants and bars and 272 hotel rooms. As the selected service provider in Northern Ontario, Gateway will undertake two new planned builds in North Bay and Kenora.  Gateway is undertaking an ambitious growth strategy to dramatically improve the customer experience and attract new customers. This includes the development of proprietary casino and food and beverage brands like Match Eatery & Public House and Atlas Steak + Fish. This year Gateway is celebrating 25 years in the business of gaming and entertainment in Canada.


Why Work For Us

Gateway celebrates and empowers those employees who made it all possible. A career at Gateway means great people, a great atmosphere and career advancement opportunities across our 26 locations. Our employees thrive with ongoing training and leadership programs for all while working in an engaging and fun environment. Join us today! 


The Position

 If you pride yourself on professionalism and providing the highest level of customer service, then this is a fantastic opportunity to become part of our team.


As a Host, you’ll provide service to VIP guests throughout their stay. Working in collaboration with the Casino Host, your ability to develop and maintain strong rapport with guests will increase our clientele and enhance their Gateway experience.


A Great Fit, if You

  • Engage well with others and love to provide an outstanding and  personalized guest experience
  • Are energetic and enjoy meeting and getting  to know people
  • Manage your time well, can juggle multiple tasks and work well under pressure
  • Recognize sensitive situations and take initiative in resolving issues while respecting guest’s privacy
  • Are keen on details and like to balance networking activities with administrative tasks
  • Benefit from working flexible hours, evenings, and weekends


Key Responsibilities

  • Identifies and develops relationships with potential and loyal guests; enrolls them in programs, events and memberships
  • Maintains a daily guest list and registers new or walk-in VIP; records player preferences and details
  • Maintains current knowledge of products, events, and promotions


What You’ll Require

  • 1 year of guest service / hospitality industry experience
  • Experience working with VIP guests is an asset
  • Ability to stand and walk for long periods of time
  • Knowledge of Asian culture and language skills is an asset


What Is Next

Love what you see so far? For the best chance to hear from us, apply within 30 days of the posting date.

Not the right fit this time? Follow us on our careers social media pages!

Apply Now

Date Available: June 20th, 2019

Compensation: Competitive

Other Positions:

Requirements: , Work Permit Necessary

Contact Name: Lindsay Lin

Contact Position: Manager

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About Grand Villa Casino Burnaby

At Grand Villa, experience not one but, two high-energy casino floors with the newest and most exciting slot machines and table games featuring a brand new Poker room.

For higher stakes or private gaming salons, visit our luxurious Cypress Room.

We offer 7 delectable dining and lounge choices. Plus, enjoy live entertainment and stay at our luxurious Delta Burnaby Hotel and Conference Centre. Visit the Villa, it’s the centre of all the action!

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