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Social Media Coordinator

Grand Villa Casino Burnaby


Social Media Coordinator

Burnaby, British Columbia (view on map)

Posted 26 days ago


Position at Gateway Casinos Corporate Office, Burnaby

Job Type: Full-time 

Who We Are

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club.  In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at

 Why Work For Us

Gateway celebrates and empowers those employees who made it all possible. A career at Gateway means great people, a great atmosphere and career advancement opportunities across our 26 locations. Our employees thrive with ongoing training and leadership programs for all while working in an engaging and fun environment. Join us today! 

 The Position

Works with the digital, web, app, and graphics teams to develop strategies that promote Gateway properties/brands including casinos, gaming, hotels, and F&B outlets. Through effective social media management expand online audiences, increase number of followers, and improve online engagement. Develops online campaigns, contests, and recommends digital marketing strategies and tactics.

 Key Responsibilities

  • Generates, schedules, edits, publishes and shares daily social media content.
  • Frequently visits all sites/outlets to create authentic and original content.
  • Develops and manages promotions and programming to promote casino, hotel, gaming, food and beverage outlets.   
  • Aggressively promotes programming as dictated by both F&B Operations and F&B Marketing departments.
  • Collaborates with assigned teams to generate and promote programming as developed by the H.O. marketing departments.
  • Collaborates with vendors and suppliers to create opportunities to cross-promote online.
  • Develops and maintains an annual calendar of events including but not limited to: holidays, themed holidays, special events, monthly and repeat programing, and scheduled entertainment.
  • Coordinates with website and App teams to ensure that all promotions, programming, artwork, content, and information is consistent across all platforms and channels.
  • Aggressively and tactfully promotes booked entertainment on all casino and F&B social pages/websites.
  • Measures and tracks results of promotions, campaigns, advertising, ‘boosted’ posts, and online tactics.
  • Provides quarterly insights and analytics reports along with recommendations to improve online performance.
  • Diligently monitors internet, social pages, and referral platforms for company and brand reputation management.
  • Reports to the Entertainment and Digital Marketing Manager, any/all concerns related to reputation management and makes recommendations to manage negative online comments and reviews.
  • Performs routine online audits of all websites, social pages, referral platforms, and apps to ensure all ‘about’ and ‘profile’ information is current, correct, and relevant. Works with all digital teams and respective sites to update information and inform/educate sites as to proper use/management of various channels.
  • Develops a ‘How to Manual’ and monthly best practices newsletter for social media management for all of our preferred channels.
  • Manages Agorapulse SMM platform.
  • Utilizes platforms like Slack and FB Messenger to establish and maintain constant and consistent lines of communication with site designated ‘social teams’.
  • Responds to all social media messages and makes diligent efforts to increase engagement through likes and responses to posts and comments by followers.
  • Drives development of promotional materials/visual assets by coordinating with our creative agency and/or internal creative teams. Ensuring all work orders and applicable paperwork is completed in full and submitted according to established practices.
  • Ensures that site/outlet key personnel across all properties are informed and educated on any/all promotions and programming that is posted or active online

What You’ll Require

  • A high school diploma or equivalency.
  • A degree or a minimum of 2 years in digital communications, digital marketing, SEO marketing.
  • Experience with Facebook, Instagram, Twitter, Adobe, Microsoft Office (Excel, Word, PowerPoint).
  • Experience with smart phone and popular social media Apps (Font Candy, Ripl, VSCO, iMovie, Canva, Spark Post
  • Excellent organizational, communication, and presentation skills.
  • Exceptional knowledge of internet, digital landscape, and popular social media platforms.
  • Ability to travel to various company properties including long distance trips to remote sites.
  • Ability to work with minimal supervision, take initiative and problem solve independently.
  • Ability to work under pressure and deal with last minute changes and issues.
  • Ability to work flexible hours as per operational requirements.

 What Is Next

Love what you see so far? For the best chance to hear from us, apply within 30 days of the posting date.

Not the right fit this time? Follow us on our careers social media pages!

Apply Now

Date Available: June 17th, 2019

Compensation: Competitive

Other Positions:

Requirements: , Work Permit Necessary

Contact Name: Lindsay Lin

Contact Position: Manager

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About Grand Villa Casino Burnaby

At Grand Villa, experience not one but, two high-energy casino floors with the newest and most exciting slot machines and table games featuring a brand new Poker room.

For higher stakes or private gaming salons, visit our luxurious Cypress Room.

We offer 7 delectable dining and lounge choices. Plus, enjoy live entertainment and stay at our luxurious Delta Burnaby Hotel and Conference Centre. Visit the Villa, it’s the centre of all the action!

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