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Restaurant General Manager

Grand Villa Casino Edmonton


Restaurant General Manager

Edmonton, Alberta (view on map)

Posted 28 days ago


Position at Grand Villa Casino, Edmonton

Job Type: Full-Time (Regular) - Match Eatery and Public House

Who We Are

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club.  In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at

Why Work For Us

Gateway celebrates and empowers those employees who made it all possible. A career at Gateway means great people, a great atmosphere and career advancement opportunities across our 26 locations. Our employees thrive with ongoing training and leadership programs for all while working in an engaging and fun environment. Join us today! 

The Position

Oversees successful restaurant operations for the Match venue, while providing management support on the floor. Attracts, gains and maintains loyalty of new and existing clients.  Builds client network and property reputation though in-person and on-line marketing and through traditional and social media.  Drives the success of our eatery and public house through the promotion of events and products.  Ensures premier customer service and product knowledge to our guests. 

Manages the food service activities of the restaurant operations. Ensures customer service, food and beverage standards and policies and procedures are followed. Leads front of house employees and communicates issues, concerns, and feedback. Coordinates food and beverage initiatives, oversees the financial, human resources and resource needs.

Key Responsibilities

  • Ensures that all aspects of the front of house food and beverage offerings meet and or exceed the casino and regulators standards, policies and procedures.
  • Manages, contributes and applies strategies to improve processes, standards, customer service and team morale.
  • Manages the front of house food and beverage team by leading, training, mentoring, evaluating, and providing recognition of accomplishments and corrective feedback as appropriate
  • Develops and supervises staff to achieve high levels of performance and customer service.
  • Ensures food and beverage initiatives are coordinated with back of house leadership, head office food and beverage initiatives, and casino staff.
  • Liaises with the casino management team to ensure that a high level of effective communication is maintained and participates in casino initiatives.
  • Contributes to the service standards, department budget, undertakes corrective action, ensures scheduling and expenditures are controlled. 
  • Retains a thorough and updated knowledge of company policies and procedures, provincial and local regulations for food and beverage and casino operations. Liaises with government regulators that impact the operation of the department. 
  • Undertakes statistical analysis and prepares reports. Monitors and processes invoices and expenditures and ensures appropriate inventory is maintained.
  • Oversees the human resources issues, performance, safety and recruitment needs of the department. Manages the performance of direct reports including: training, appraising performance, providing positive and corrective feedback, coaching and administering discipline. Holds meetings with staff and their representatives (as applicable) and communicates issues, concerns and feedback to management.

What You’ll Require

  • Minimum 2-3 years senior management experience working in a high-volume full service dining restaurant
  • Post-secondary education in Hospitality or a related field
  • Provincial “Serving it Right” or “ProServe” and “Food Safe” certificates required
  • Extensive restaurant operation and food and beverage knowledge
  • Passion for excellence in customer service and the ability to lead by example
  • Understanding of budgets and food/labour costs
  • Ability to read and interpret financial statements
  • Basic understanding of marketing principals
  • Knowledge of legislation, policies and procedures for food and beverage operations
  • Ability to work all shifts and flexible hours

What Is Next           

Love what you see so far? For the best chance to hear from us, apply within 30 days of the posting date.

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Apply Now

Date Available: May 20th, 2019

Compensation: Competitive

Other Positions:

Requirements: , Work Permit Necessary

Contact Name: Lindsay Lin

Contact Position: Manager

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About Grand Villa Casino Edmonton

The Grand Villa Casino Edmonton is a 60,000 sq. ft. $32 million casino in Edmonton, Alberta, Canada, that opened on September 7, 2016. It is located next to Rogers Place in the Ice District in Downtown Edmonton. It replaced the Baccarat Casino.

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