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Security Supervisor

Grand Villa Casino Edmonton


Security Supervisor

Edmonton, Alberta (view on map)

Posted 26 days ago


Position at Grand Villa Casino, Edmonton

Job Type: Full-Time (Regular)

Who We Are

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club.  In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at

Why Work For Us

Gateway celebrates and empowers those employees who made it all possible. A career at Gateway means great people, a great atmosphere and career advancement opportunities across our 26 locations. Our employees thrive with ongoing training and leadership programs for all while working in an engaging and fun environment. Join us today! 

The Position

Lead our respected team to ensure the security and safety of all while providing first rate customer service!

As a Security Supervisor, you will ensure our valued guests, staff and property are secure and protected at all times in compliance with policies and procedures.

A Great Fit, if You

  • Are confident and noble, and have a professional and welcoming smile for everyone you meet
  • Are dedicated to cultivate a strong team to achieve exceptional customer service
  • Can assess situations carefully, are sensitive in dealing with people and proactive in providing solutions
  • Are objective, have good judgment, and can express and support your findings in writing
  • Understand casino operations related to the law; work well with computers and surveillance equipment
  • Benefit from working flexible hours, evenings, and weekends

Key Responsibilities

  • Supervises and manages team performance while participating in security activities
  • Oversees training, coaching, corrective feedback, human resources, safety and recruitment needs of the team
  • Monitors floor traffic: watches for suspicious activity, communicates with management and surveillance
  • Provides excellent customer service by greeting customers, answering questions, and providing solutions
  • Escorts individuals within the facility and parking lot (s); may provide first aid; conducts interviews and investigations; writes reports

What You’ll Require

  • Minimum 6 months experience in a Security role
  • First Aid / CPR training is an asset
  • Completion of Gaming Security Officer (GSO) training/exam will be required within 90 days of start (BC)
  • ProTect, and Deal Us Security Staff Training Program within 30 days of start (In Alberta)
  • Ability to stand and walk for long periods of time
  • Ability to physically restrain and secure individuals using prescribed techniques
  • Social perceptiveness and good vision to identify people

What Is Next

Love what you see so far? For the best chance to hear from us, apply within 30 days of the posting date.

Not the right fit this time? Follow us on our careers social media pages!

Apply Now

Date Available: June 21st, 2019

Compensation: Competitive

Other Positions:

Requirements: , Work Permit Necessary

Contact Name: Lindsay Lin

Contact Position: Manager

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About Grand Villa Casino Edmonton

The Grand Villa Casino Edmonton is a 60,000 sq. ft. $32 million casino in Edmonton, Alberta, Canada, that opened on September 7, 2016. It is located next to Rogers Place in the Ice District in Downtown Edmonton. It replaced the Baccarat Casino.

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