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Server - Atlas

Grand Villa Casino Edmonton


Server - Atlas

Edmonton, Alberta (view on map)

Posted 24 days ago


Position at Grand Villa Casino, Edmonton

Job Type: Part-Time (Regular) - Atlas Steak & Fish

Who We Are

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 26 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,600 people and boasts approximately 429 table games (including 48 poker tables), 13,818 slots, 82 restaurants and bars and 561 hotel rooms. As the new service provider for the Central Gaming Bundle in Ontario, Gateway recently added two new properties and one new planned build in Wasaga Beach to its portfolio.  A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club.  In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at

Why Work For Us

Gateway celebrates and empowers those employees who made it all possible. A career at Gateway means great people, a great atmosphere and career advancement opportunities across our 26 locations. Our employees thrive with ongoing training and leadership programs for all while working in an engaging and fun environment. Join us today! 

The Position

Attracts, gains and maintains loyalty of new and existing clients.  Drives the success of our fine dining steakhouse through the promotion of events and products. Provides premier customer service and product knowledge to our guests while taking and filling food and beverage orders.

Key Responsibilities

  • Maintains and demonstrates expert knowledge of restaurant services, promotions and general information relating to the Food and Beverage department and site events.
  • Ensures order process is accurate and kitchen confirms transmission of orders
  • Handles payments through the company’s point of sale equipment adhering to the company policies
  • Greets and provides services to guests, adhering to company service guidelines. Gathers guests’ e-mail contact info for the database.
  • Communicates guest preferences to staff and management to ensure superior level of service as per guidelines
  • Initiates conversation, encourages guest feedback, and reports feedback to management.
  • Builds relationships with guests to enhance customer loyalty and develop the restaurant.
  • Guides guests through all phases of their experience to promote return visits and recommendations.
  • Promotes the sale of beverages, products, and events to guests, adhering to proper selling techniques and service guidelines. Informs guests of current feature items.
  • Notifies guests of upcoming events in person, via e-mail, social media or traditional communications.  Generates enthusiasm for these events.
  • Constantly monitors the cleanliness and aesthetics of the dining area and patio and takes action where required including bussing duties. Adheres to Food Safe principles. Conducts a thorough section check prior to start and end of shift.
  • Attends and participates in off-site events to promote the restaurant and the casino as required.

What You’ll Require

  • 1 or more year’s experience in a similar fine dining restaurant environment
  • Cash handling experience using POS system or cashier register
  • Food Safe Level 1 (BC)
  • WHMIS training an asset
  • World Host / Super Host  certificate or other similar customer service programs
  • Tourism, promotion, marketing, entertainment, event training experience preferred
  • Fluency in second language an asset
  • Knowledge of specialty food and beverage items
  • Excellent  interpersonal skills – effective listening, outgoing, fun attitude, enthusiastic, professional
  • Ability to initiate client conversation and discreetly obtain contact information
  • Proven selling, marketing, and service skills in a dining, retail, or promotions environment
  • Ability to walk/stand for long periods of time
  • Ability to carry up to 20lbs, specifically a fully loaded serving tray

What Is Next

Love what you see so far? For the best chance to hear from us, apply within 30 days of the posting date.

Not the right fit this time? Follow us on our careers social media pages!

Apply Now

Date Available: January 24th, 2019

Compensation: Competitive

Other Positions:

Requirements: , Work Permit Necessary

Contact Name: Lindsay Lin

Contact Position: Manager

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About Grand Villa Casino Edmonton

The Grand Villa Casino Edmonton is a 60,000 sq. ft. $32 million casino in Edmonton, Alberta, Canada, that opened on September 7, 2016. It is located next to Rogers Place in the Ice District in Downtown Edmonton. It replaced the Baccarat Casino.

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