Posted 10 days ago
Position: Floor Manager
Location:77 Portland St. Toronto, ON
SHOOK is currently hiring a FLOOR MANAGER to join our Front of House management team!
SHOOK is a small market-style vegetarian Israeli restaurant which utilizes old-world techniques to create beautifully created dishes. The kitchen is an open concept structure with a custom-built charcoal hearth and a wood fire oven. The restaurant is open for lunch and dinner. SHOOK is part of the ICONINK portfolio, a full-service international hospitality and lifestyle brand which takes inspiration from global cuisine and culture.
The FLOOR MANAGER is responsible for helping the restaurant meet service, sales, and profit objectives along with supervising and directing associates in daily work activities. Reporting to the General Manager, the Floor Manager must assist with ensuring proper training of employees, formulating work schedules, and maintaining good customer and public relations within the community, ensuring that guests have a positive and memorable experience each and every time they visit.
Key Duties & Responsibilities:
-Oversee and manage all areas of the restaurant and make final decisions on matters of importance to guest service
-Manage staff, providing them with feedback, maintain a high level of employee morale
-Ensure positive guest service in all areas; investigate and respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests
-Recruit, train, motivate Front of House staff; oversee continual training and performance; keep employee records up-to-date and organized
-Create an engaging and energetic environment where all associates work as a highly functioning team
Skills and Qualifications
-In depth knowledge / expertise of the hospitality / food & beverage service industry
-2 years’ experience in the field as a Manager or Supervisor, in a similar environment
-Sommelier accreditation or wine education is also a strong asset
Why work for us?
-Discounts at our restaurants
-Corporate Goodlife Fitness rates
-A great team and culture
-Training and Development, Growth
ICONINK recognizes its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and, upon request, will provide accommodation in the recruitment processes to the point of undue hardship.
Date Available: May 13th, 2019
Contact Name: Erin
ICONINK IS A FULL SERVICE INTERNATIONAL HOSPITALITY COMPANY AND LIFESTYLE BRAND
ICONINK takes inspiration from global cuisine and culture, merging dynamic dining and design with insight and ingenuity. We bring together talented artists and artisans, and use our collective imagination to enliven ideas and create connection.
Join us and discover regionally inspired cuisine, exceptional service, and immersive design that will elevate your experience to extraordinary.