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Cashier Supervisor

Lake City Casino Kelowna


Cashier Supervisor

Kelowna, British Columbia (view on map)

Posted 24 days ago


Job Type: Casual


Who We Are

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 26 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,600 people and boasts approximately 429 table games (including 48 poker tables), 13,818 slots, 82 restaurants and bars and 561 hotel rooms. As the new service provider for the Central Gaming Bundle in Ontario, Gateway recently added two new properties and one new planned build in Wasaga Beach to its portfolio.  A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club.  In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at


Why Work For Us

Gateway celebrates and empowers those employees who made it all possible. A career at Gateway means great people, a great atmosphere and career advancement opportunities across our 26 locations. Our employees thrive with ongoing training and leadership programs for all while working in an engaging and fun environment. Join us today! 


The Position

We are looking for an experienced and efficient professional with strong organizational skills, and keen eye for detail and accuracy.

The purpose of the position is to oversee cage operations and ensure compliance with applicable regulations governing monetary transactions with accountability for the accuracy and thoroughness of departmental data and paperwork.


In a fun-filled and exciting work environment the Cage Supervisor will use their conflict resolution skills to address disputes and ensure that the execution of fast and flawless service is provided to our guests. The position requires a self-motivated and dynamic leader who will be responsible for mentoring, developing staff, and ensuring a pleasant and efficient work atmosphere through fostering teamwork and open communication.


Key Responsibilities

  • Responsible for overseeing and directing the operation of the Cage.
  • Responsible for the management and custody of the Casino float to ensure monetary assets and transactions are accurate and secure.
  • Supervises direct reports, providing instruction and direction as needed. Interviews, trains, and develops direct reports including conducting performance appraisals and staff meetings. 
  • Prepares Cage staff schedule and daily department line up and completes shift report and other internal reports as necessary.
  • Performs periodic audit and reconciliation of gaming software system accounts and forwards relevant information to the applicable internal departments and gaming regulators.
  • Reconciles chip inventories and completes site chip transfers.
  • Prepares and issues gaming and promotional cheques and reconciles the monthly cheque register.
  • Calls in, accepts, verifies, records, and deposits cash and coin orders.
  • Oversees ticket redemption machine loading and reconciliation, auditing, and tracking sheets, and troubleshoots related customer problems.
  • Performs other duties as required in the absence of other supervisory staff.


What You’ll Require

  • 2 years supervisory work experience handling large amounts of cash with accuracy
  • 1 year experience as a casino Cashier Supervisor an asset
  • Proven leadership abilities
  • Demonstrated knowledge of Cashier Supervisor and Cashier duties is an asset
  • Excellent communication skills, both verbal and written
  • Working knowledge of Microsoft Word, Excel and Outlook
  • Ability to operate a 10-key adding machine
  • Ability to operate and troubleshoot Cage equipment is an asset
  • Ability to pull, lift, and push objects up to 20 lbs
  • Must have good manual dexterity and be able to kneel and crouch
  • Ability to stand and walk for long periods of time
  • Must be able to work in a confined, closed and restricted area
  • Must be able to work all shifts, weekends, holidays, and special events as needed


What Is Next

Love what you see so far? For the best chance to hear from us, apply within 30 days of the posting date.

Not the right fit this time? Follow us on our careers social media pages!


Apply Now

Date Available: January 23rd, 2019

Compensation: Competitive

Other Positions:

Requirements: , Work Permit Necessary

Contact Name: Lindsay Lin

Contact Position: Manager

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About Lake City Casino Kelowna

The Kelowna Casino is located in the Grand Okanagan Lakefront Resort and Conference Centre, situated on Okanagan Lake.

The casino has recently undergone an expansion and features over 500 exciting multi-denominational slot machines, table games and a live poker room.

The new Grove Bistro restaurant & lounge is renowned for its outstanding live entertainment and creative events.

The Kelowna Casino offers plenty of fun and excitement for anyone who wants to experience casino entertainment, Gateway Style!

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