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Relief Games Manager

Lake City Casino Kelowna


Relief Games Manager

Kelowna, British Columbia (view on map)

Posted 18 days ago


Job Type: Relief


Who We Are

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club.  In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at


Why Work For Us

Gateway celebrates and empowers those employees who made it all possible. A career at Gateway means great people, a great atmosphere and career advancement opportunities across our 26 locations. Our employees thrive with ongoing training and leadership programs for all while working in an engaging and fun environment. Join us today! 


The Position

 Gateway offers you the chance to move your career forward. Develop your skills and experience in an environment that is second to none. As a Games Manager, you will be a key member of our operational team and play an important role developing and directing staff to achieve a high level of job performance and customer service excellence.  


This position requires an experienced and proactive team leader who will be responsible for the operations of the gaming floor, and supervision of team members.  The position calls for a professional with a problem solver mind set and sound judgment skills to ensure smooth and efficient games operations.


Key Responsibilities

  • Supervises and observes team members.
  • Provides customer service that is fast and efficient while resolving conflicts as they arise to maintain good guest and employee relations.
  • Oversees human resources issues and supports staff development initiatives. Using conflict resolution skills, manages staff to achieve and maintain a high and consistent level of job performance and customer service. Creates and reviews staff schedulee
  • Meets with staff and communicates feedback to casino management.
  • Reports all shift activity
  • Works closely with the department managers, staff, and external regulatory authorities to help ensure the smooth, efficient operation of the gaming floor.
  • Identifies opportunities for revenue growth through business proposals and implements approved actions.
  • Demonstrates a thorough knowledge of gaming regulatory policies and notify procedural variances to appropriate party.


What You’ll Require

  • Minimum 3 years of gaming experience
  • Minimum 1 year experience in supervisory roles
  • Understanding of overall Casino operations
  • Proven leadership skills
  • Excellent communicator – both written and verbal English
  • Excellent customer service skills
  • Working knowledge with word processing software, spreadsheets, email, Internet navigation, and presentation software
  • Willing to work all shifts


What Is Next

Love what you see so far? For the best chance to hear from us, apply within 30 days of the posting date.

Not the right fit this time? Follow us on our careers social media pages!

Apply Now

Date Available: May 30th, 2019

Compensation: Competitive

Other Positions:

Requirements: , Work Permit Necessary

Contact Name: Lindsay Lin

Contact Position: Manager

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About Lake City Casino Kelowna

The Kelowna Casino is located in the Grand Okanagan Lakefront Resort and Conference Centre, situated on Okanagan Lake.

The casino has recently undergone an expansion and features over 500 exciting multi-denominational slot machines, table games and a live poker room.

The new Grove Bistro restaurant & lounge is renowned for its outstanding live entertainment and creative events.

The Kelowna Casino offers plenty of fun and excitement for anyone who wants to experience casino entertainment, Gateway Style!

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