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Restaurant General Manager

Lake City Casino Kelowna


Restaurant General Manager

Kelowna, British Columbia (view on map)

Posted 27 days ago


Job Type: Full-Time


Who We Are

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club.  In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at


Why Work For Us

Gateway celebrates and empowers those employees who made it all possible. A career at Gateway means great people, a great atmosphere and career advancement opportunities across our 26 locations. Our employees thrive with ongoing training and leadership programs for all while working in an engaging and fun environment. Join us today! 


The Position

Oversees successful restaurant operations for a Match venue, while providing management support on the floor. Attracts, gains and maintains loyalty of new and existing clients.  Builds client network and property reputation though in-person and on-line marketing and through traditional and social media.  Drives the success of our eatery and public house through the promotion of events and products.  Ensures premier customer service and product knowledge to our guests. 


Manages the food service activities of the restaurant operations. Ensures customer service, food and beverage standards and policies and procedures are followed. Leads front of house employees and communicates issues, concerns, and feedback. Coordinates food and beverage initiatives, oversees the financial, human resources and resource needs.


Key Responsibilities

  • Ensures that all aspects of the front of house food and beverage offerings meet and or exceed the casino and regulators standards, policies and procedures.
  • Manages, contributes and applies strategies to improve processes, standards, customer service and team morale.
  • Manages the front of house food and beverage team by leading, training, mentoring, evaluating, and providing recognition of accomplishments and corrective feedback as appropriate
  • Develops and supervises staff to achieve high levels of performance and customer service.
  • Ensures food and beverage initiatives are coordinated with back of house leadership, head office food and beverage initiatives, and casino staff.
  • Liaises with the casino management team to ensure that a high level of effective communication is maintained and participates in casino initiatives.
  • Contributes to the service standards, department budget, undertakes corrective action, ensures scheduling and expenditures are controlled. 
  • Retains a thorough and updated knowledge of company policies and procedures, provincial and local regulations for food and beverage and casino operations. Liaises with government regulators that impact the operation of the department. 
  • Undertakes statistical analysis and prepares reports. Monitors and processes invoices and expenditures and ensures appropriate inventory is maintained.


What You’ll Require

  • Minimum 2-3 years senior management experience working in a high-volume full service dining restaurant
  • Post-secondary education in Hospitality or a related field
  • Provincial “Serving it Right” or “ProServe” and “Food Safe” certificates required
  • Extensive restaurant operation and food and beverage knowledge
  • Passion for excellence in customer service and the ability to lead by example
  • Understanding of budgets and food/labour costs
  • Ability to read and interpret financial statements
  • Basic understanding of marketing principals
  • Knowledge of legislation, policies and procedures for food and beverage operations
  • Ability to work all shifts and flexible hours


What Is Next

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Apply Now

Date Available: June 20th, 2019

Compensation: Competitive

Other Positions:

Requirements: , Work Permit Necessary

Contact Name: Lindsay Lin

Contact Position: Manager

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About Lake City Casino Kelowna

The Kelowna Casino is located in the Grand Okanagan Lakefront Resort and Conference Centre, situated on Okanagan Lake.

The casino has recently undergone an expansion and features over 500 exciting multi-denominational slot machines, table games and a live poker room.

The new Grove Bistro restaurant & lounge is renowned for its outstanding live entertainment and creative events.

The Kelowna Casino offers plenty of fun and excitement for anyone who wants to experience casino entertainment, Gateway Style!

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