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General Manager - Match Restaurant

Playtime Gaming Courtenay


General Manager - Match Restaurant

Courtenay, British Columbia (view on map)

Posted 12 days ago

The Position

Oversees successful restaurant operations for the Courtenay Match venue, while providing management support on the floor. Attracts, gains and maintains loyalty of new and existing clients.  Builds client network and property reputation though in-person and on-line marketing and through traditional and social media.  Drives the success of the Match eatery and public house through the promotion of events and products.  Ensures premier customer service and product knowledge to our guests. 


Manages the food service activities of the restaurant operations. Ensures customer service, food and beverage standards and policies and procedures are followed. Leads front of house employees and communicates issues, concerns, and feedback. Coordinates food and beverage initiatives, oversees the financial, human resources and resource needs.


Key Responsibilities

  • Ensures that all aspects of the front of house food and beverage offerings meet and or exceed the casino and regulators standards, policies and procedures.
  • Manages, contributes and applies strategies to improve processes, standards, customer service and team morale.
  • Manages the front of house food and beverage team by leading, training, mentoring, evaluating, and providing recognition of accomplishments and corrective feedback as appropriate
  • Develops and supervises staff to achieve high levels of performance and customer service.
  • Ensures food and beverage initiatives are coordinated with back of house leadership, head office food and beverage initiatives, and casino staff.
  • Liaises with the casino management team to ensure that a high level of effective communication is maintained and participates in casino initiatives.
  • Contributes to the service standards, department budget, undertakes corrective action, ensures scheduling and expenditures are controlled. 
  • Retains a thorough and updated knowledge of company policies and procedures, provincial and local regulations for food and beverage and casino operations. Liaises with government regulators that impact the operation of the department. 
  • Undertakes statistical analysis and prepares reports. Monitors and processes invoices and expenditures and ensures appropriate inventory is maintained.


What You’ll Require

  • Minimum 2-3 years senior management experience working in a high-volume full-service dining restaurant
  • Post-secondary education in Hospitality or a related field
  • Provincial “Serving it Right” or “ProServe” and “Food Safe” certificates required
  • Extensive restaurant operation and food and beverage knowledge
  • Passion for excellence in customer service and the ability to lead by example
  • Understanding of budgets and food/labour costs
  • Ability to read and interpret financial statements
  • Basic understanding of marketing principals
  • Knowledge of legislation, policies and procedures for food and beverage operations
  • Ability to work all shifts and flexible hours


Benefits & Perks

  • Employer paid health, vision and dental coverage (also available for Part-Time employees)
  • 25% discount at all Gateway Casino & Entertainment locations


Match Eatery & Public House is modern Public House with a casual and inviting atmosphere. Our menu offers clean, classic food choices with a modern twist. Match Eatery strives to provide a full entertainment experience to all of its guests. It is the best place to watch your favorite game or take in the big fight and on the weekends, to enjoy live music, DJ’s and special event entertainment. Match is the perfect place to host a dinner for two, large group gatherings, a business lunch or just casual drinks in the lounge!


Who We Are

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming companies in Canada. Operating in British Columbia, Edmonton and Ontario, Gateway has 9,000 employees and operates 27 gaming properties with more than 380 tables, over 13,200 slots, 77 restaurants and bars and 561 hotel rooms. As the new service provider for the Central Gaming Bundle in Ontario, Gateway has brought two more properties and one new planned build in Wasaga Beach or Collingwood to the Gateway portfolio when fully implemented.  A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, which has dramatically improved the gaming customer experience while attracting new customers. This includes brands like Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club.  In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at 


Why Work For Us

Gateway celebrates and empowers those employees who made it all possible. A career at Gateway means great people, a great atmosphere and career advancement opportunities across our 26 locations. Our employees thrive with ongoing training and leadership programs for all while working in an engaging and fun environment. Join us today! 


What Is Next

Love what you see so far? For the best chance to hear from us, apply within 30 days of the posting date.

Not the right fit this time? Follow us on our careers social media pages!

Apply Now

Date Available: January 9th, 2019

Compensation: Competitive

Other Positions:

Requirements: , Work Permit Necessary

Contact Name: Lindsay Lin

Contact Position: Manager

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About Playtime Gaming Courtenay

Join the fun at Chances with 17,000 square feet of gaming, including an exciting slot floor and live weekend entertainment. Meet friends, relax, and share good times at RED21 Gaming Tap + Grill, or grab a snack and drink from Coasters Express and sit in or take it back to your gaming seat.

Easily move from one machine to another when playing slots on our intimate casino floor. Looking for directions, information, or a reserve sign? Ask one of our friendly slot attendants who is always available to assist.

Take a spin on one of 200 exciting slots, play virtual blackjack with a group of friends, or join in and make new ones! Mark off a winning combination in traditional paper or electronic bingo, get in on the action of a slot tournament, or take advantage of the deals during one of our many promotions.

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