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Service Leader (Restaurant Shift Manager)

S+L Kitchen & Bar South Surrey


Service Leader (Restaurant Shift Manager)

Surrey, British Columbia (view on map)

Posted 28 days ago

We’re hiring Service Leaders (Restaurant Shift Managers) at S+L Kitchen & Bar South Surrey!

Be a part of one of the fastest growing hospitality companies in British Columbia as recognized by Business in Vancouver. We are looking for energetic people with relevant experience to add to our team. While our exciting growth plan will create unlimited opportunity, you will be the one controlling your hospitality journey. We encourage you to be your best self and we believe our establishments are only as good as our devoted staff. We look to promote and inspire individuals to maximize their potential.


Job Title:                              Manager (Service Leaders), Restaurant Division
Relationships:                   Reports to the General Manager (GM) and Assistant General Manager (AGM)



Duties of a Manager (Service Leader) include:

  • Manage daily or nightly operations and ensure all service standards and guest requests are met
  • Keep General Manager promptly and fully informed of all issues and take prompt corrective or suggest alternative course of action where necessary
  • Complete job responsibilities and performance objectives in a timely and effective manner and in accordance with JRG policies and procedures
  • Attends weekly Service Leader meetings
  • Maintains favorable working relationship with all company employees to foster and promote a cooperative and harmonious working environment which will be conducive to maximize employee morale, productivity and efficiency/effectiveness
  • Provide a favorable image of The Joseph Richard culture and uphold high industry standards
  • Oversee and manage all areas of the restaurant and make decisions reflected in the importance to guest service
  • Hold all employees accountable for service standards, performance and appearance
  • Ensure guest satisfaction in all areas of food, service and environment
  • Completion of daily log outs and update reports
  • Develop and maintain relationships to ensure guests remain loyal and return
  • Report and record all repair and maintenance issues in a timely manner
  • Ensure financial and payroll related administrative duties are completed accurately on time and in accordance with company policies and procedures
  • Maximize bar profitability by ensuring correct pouring and recipes are followed
  • Understand scheduling based on budget and sales forecast and staffing and maintaining shifts accordingly


Working Conditions:  

  • Hours and shifts may vary. Includes working evenings, weekends and holidays.


Supervisory Responsibilities:

  • Supervising a team of 5 or more



Required Knowledge, Skills, Abilities:

  • Positive, can-do attitude
  • Ability to multi-task
  • Strong communication skills
  • Organizational skills


Required Training and Experience:

  • Minimum of 1 year experience as a Food & Beverage Server and/or Bartender
  • Joseph Richard Group Food & Beverage testing


Required Certifications or Equivalents:

  • Serving It Right
  • First Aid Level 1 is an asset, but not required


Company Profile:
The Joseph Richard Group is a collection of unique hospitality ventures owned by André “Joseph” Bourque and Ryan “Richard” Moreno. Our team operates 25 establishments together, constantly fine-tuning our concepts according to the needs of our guests. What sets us apart is our dedication to the Guest Experience; an unwavering commitment to exceptional service, top quality offerings, and a team of like-minded people-loving staff.


Our Mission:
Creating memorable experiences for all guests through the best people, product, service, and environments.

Apply Now

Date Available: August 15th, 2019

Compensation: Competitive

Other Positions:

Requirements: , Work Permit Necessary

Contact Name: Marie Wynne

Contact Position: Manager

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About S+L Kitchen & Bar South Surrey

S+L Kitchen + Bar is brought to you by the Joseph Richard Group and offers a casual upscale environment focused on bringing unique locally inspired dishes to our guests. Featuring craft cocktails, craft beer and an expansive wine list, our menu is designed and inspired by Chef Matthew Stowe (Top Chef Canada winner and JRG Director of Culinary Operations) and David Jorge (MasterChef Canada winner and JRG Corporate Chef).

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