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Concierge/Guest Services

St. Regis Hotel Toronto


Part Time

Agent-Butler Service Desk Part-Time - The St. Regis Toronto - (19104733)

Toronto, Ontario (view on map)

Posted 13 days ago

Here's To Your Journey with St. Regis

The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

The St. Regis Toronto, located at 325 Bay Street, Toronto, Ontario, M5H 4G3 is currently hiring a Agent-Butler Service Desk Part-Time.

Responsibilities include:


Operate telephone switchboard station in order to answer telephone calls. Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls. Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. Assist guests with accessing the internet. Report accidents, injuries, and unsafe work conditions to manager.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests'' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


Notification to Applicants: The St. Regis Toronto takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Apply Now

Date Available: October 4th, 2019

Compensation: Hourly

Other Positions:

Requirements:

References Encouraged

Contact Name: Veronique Tardif

Contact Position: Sourcing Specialist

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About St. Regis Hotel Toronto

Trendsetting and boundary-breaking, St. Regis marks its Canadian debut at the most coveted address in Toronto. Rising 65-stories above Canada’s international enclave for business and culture, The St. Regis Toronto introduces a new era of glamour in the heart of the city. Modern elegance and bespoke butler service unite amongst the city’s largest luxury guestrooms and suites, defining the new standard for luxury in Canada. Born of a distinctive legacy, iconic rituals and epicurean moments are uncovered and act as a crossroads where travellers and the city’s creative, social and entrepreneurial connoisseurs converge and connect.


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