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Spa Receptionist

St. Regis Hotel Toronto


Full Time

Front desk - Spa - Full Time - The St. Regis, Toronto (19106009)

Toronto, Ontario (view on map)

Posted 16 days ago

Here’s To Your Journey with

The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

The The St. Regis, Toronto located at 325 Bay Street, Toronto, ON M5H 4G3 is currently hiring a Front desk - Spa - Full Time.

Responsibilities include:

Job Summary

Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs. Report accidents, injuries, and unsafe work conditions to manager.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.


Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Notification to Applicants: The St. Regis Toronto takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Apply Now

Date Available: September 9th, 2019

Compensation: Hourly

Other Positions:

Requirements:

References Encouraged

Contact Name: Veronique Tardif

Contact Position: Sourcer Specialist

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About St. Regis Hotel Toronto

Trendsetting and boundary-breaking, St. Regis marks its Canadian debut at the most coveted address in Toronto. Rising 65-stories above Canada’s international enclave for business and culture, The St. Regis Toronto introduces a new era of glamour in the heart of the city. Modern elegance and bespoke butler service unite amongst the city’s largest luxury guestrooms and suites, defining the new standard for luxury in Canada. Born of a distinctive legacy, iconic rituals and epicurean moments are uncovered and act as a crossroads where travellers and the city’s creative, social and entrepreneurial connoisseurs converge and connect.


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