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General Manager

Townhall Public House South Surrey


General Manager

Surrey, BC (view on map)

Posted 11 days ago

Be a part of the fastest growing hospitality company in British Columbia as recognized by Business in Vancouver. We look to promote and encourage individuals to maximize their potential. With over 20 businesses in the Fraser Valley including Public Houses, Restaurants, a Winery, a Boutique Hotel, and a catering company there is overwhelming opportunity to set your own career path. Advancement is performance based and our culture is one of humour, humility and the utmost professionalism.


Our ideal candidate can lead by example and uplift our staff during busy moments in this fast-paced environment. Reporting to the Regional Managing Partner and VP of Operations, the General Manager works in partnership with the Head Chef to ensure the establishment operates efficiently and that each and every customer has a positive and pleasant dining experience.

  • Coordinate daily Front of the House operations
  • Maintain revenue, profitability and quality goals
  • Ensure efficient restaurant operation
  • Maintaining high level people, product, service and environment
  • Hold all employees accountable for service standards, performance and appearance
  • Develop and maintain relationships to ensure guests remain loyal and return
  • Adhere to company standards and service levels
  • Control operational costs and identify areas of opportunity to improve profitability
  • Implement policies, systems and routines that will maintain restaurant operations
  • Ensure financial and payroll related administrative duties are completed accurately on time and in accordance with company policies and procedures
  • Ensure each shift is staffed appropriately to meet budget and understand the scheduling process based on budget and sales forecast
  • Auditing staff performance and providing feedback
  • On-boarding, training and development of the service and leadership teams
  • Maintain favourable working relationship with all company employees to foster and promote a cooperative and harmonious working environment which will be conducive to maximize employee morale and productivity
  • Creating detailed reports on weekly revenue and expenses
  • Promote the brand in the local community through word-of-mouth and restaurant events
  • Recommend ways to reach a wider audience



  • Exceptional understanding of The Joseph Richard Group mission statement, philosophy and service standards
  • Completed Food & Beverage testing
  • Experience overseeing a dining operation, building relationships with guests and balancing seating capacity
  • Strong leadership, communication, motivational and people skills
  • Strong financial management skills



  • An ability to lead and take initiative
  • Proven work experience as a manager in the hospitality industry
  • Proven customer service experience as a manager



  • Competitive within the industry and based on experience
  • Salaried employees are eligible for medical and dental benefits after a 3-month probationary period
  • Bonus structure based on performance
  • Complimentary meal provided per every 8-hour shift plus additional monthly incentives


The Joseph Richard Group is a collection of unique hospitality ventures owned by André “Joseph” Bourque and Ryan “Richard” Moreno. Our team operates 25 establishments together, constantly fine-tuning our concepts according to the needs of our guests. What sets us apart is our dedication to the Guest Experience; an unwavering commitment to exceptional service, top quality offerings, and a team of like-minded people.


Creating memorable experiences for all guests through the best people, product, service, and environments.

Apply Now

Date Available: July 14th, 2019

Compensation: Competitive

Other Positions:

Requirements: , Work Permit Necessary

Contact Name: Marie Wynne

Contact Position: Manager

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About Townhall Public House South Surrey

At Townhall Public House, we pair a comfortable atmosphere and exceptional service with really, really good grub. Let us be your stomping ground, your escape route, your safe haven, your happy place. Stop by to watch the game or join us for a drink (fyi, we’ve got more than a dozen beers on tap and 25 craft brews to choose from). We have a hunch that you’ll be enticed to stay and sample one of our classic pub offerings, all prepared from fresh, high-quality ingredients.

More than just a pub, we care about the people in our community. That’s why we fundraise for schools and charities, strive to support local neighbourhood food producers and keep our communities out of harm’s way by participating in local safety initiatives. Let us be your stomping ground, your escape route, your safe haven, your happy place. And in return, we’ll offer you a night you’ll remember long after the sun comes up. With our cozy ambiance, top quality fare and cheerful grins, we know you’ll be able to kick back and unwind, as if you were lounging in your own living room. Just keep your pants on, ok?

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