Education: Secondary (high) school graduation certificate
Experience: 2 years to less than 3 years
Work setting
Retail business
Tasks
Direct and control daily operations
Evaluate daily operations
Plan and organize daily operations
Manage staff and assign duties
Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
Determine merchandise and services to be sold
Implement price and credits policies
Develop and implement marketing strategies
Plan budgets and monitor revenues and expenses
Determine staffing requirements
Resolve issues that may arise, including customer requests, complaints and supply shortages
Recruit, hire and supervise staff and/or volunteers
Oversee payroll administration
Conduct performance reviews
Supervise office and volunteer staff
Work conditions and physical capabilities
Fast-paced environment
Work under pressure
Tight deadlines
Attention to detail
Combination of sitting, standing, walking
Personal suitability
Time management
Client focus
Efficient interpersonal skills
Flexibility
Judgement
Organized
Team player
Ability to multitask
Support for persons with disabilities
Provides awareness training to employees to create a welcoming work environment for persons with disabilities
Support for newcomers and refugees
Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
Support for youths
Provides awareness training to employees to create a welcoming work environment for youth
Support for Veterans
Supports Veterans in translating their military skills and experience into the language of the civilian job market
Support for Indigenous people
Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
Support for mature workers
Provides workspace accommodations, such as age-appropriate ergonomic considerations, to meet the physical needs of mature workers (for example: adjustable desks and chairs, accessible parking, etc.)
Supports for visible minorities
Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities
