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Guest Services Representative

Grand Villa Casino Burnaby

Part Time / Full Time

Guest Services Representative

Burnaby, British Columbia (view on map)

Posted 26 days ago

Job Type: Casual

Who We Are

Gateway Casinos & Entertainment Limited (“Gateway”) is the largest and most diversified gaming company in Canada. Operating in British Columbia, Edmonton and Ontario, Gateway has over 6,100 employees and operates 26 gaming properties with 286 tables, over 9,800 slots, 57 restaurants and bars and 272 hotel rooms. As the selected service provider in Northern Ontario, Gateway will undertake two new planned builds in North Bay and Kenora.  Gateway is undertaking an ambitious growth strategy to dramatically improve the customer experience and attract new customers. This includes the development of proprietary casino and food and beverage brands like Match Eatery & Public House and Atlas Steak + Fish. This year Gateway is celebrating 25 years in the business of gaming and entertainment in Canada.


Why Work For Us

Gateway celebrates and empowers those employees who made it all possible. A career at Gateway means great people, a great atmosphere and career advancement opportunities across our 26 locations. Our employees thrive with ongoing training and leadership programs for all while working in an engaging and fun environment. Join us today! 


The Position

Make each and every guest’s stay a great Gateway one!


As a Guest Services Representative you will meet, greet and assist guests, answer inquiries, and provide solutions for any concerns.


A Great Fit, if You

  • Are friendly, personable, and willing to go the extra mile to satisfy guest's needs
  • Like welcoming and talking with guests both on the telephone and in person regarding products, events and promotions
  • Can juggle multiple tasks, manage time well, and thrive in a fast paced environment
  • Have a smile and patience for everyone you meet and are tactful in dealing with sensitive matters
  • Can benefit from working flexible hours, evenings, and weekends


What You’ll Require

  • Minimum 6 months experience in the guest services / hospitality industry
  • Excellent customer service skills, including demonstrated ability to be friendly, efficient, polite and patient
  • Working knowledge of computer skills
  • Knowledge of additional languages or cultures an asset


What Is Next           

Love what you see so far? For the best chance to hear from us, apply within 30 days of the posting date.

Not the right fit this time? Follow us on our careers social media pages!

Apply Now

Date Available: September 27th, 2019

Compensation: Competitive

Other Positions:

Requirements: , Work Permit Necessary

Contact Name: Lindsay Lin

Contact Position: Manager

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About Grand Villa Casino Burnaby

At Grand Villa, experience not one but, two high-energy casino floors with the newest and most exciting slot machines and table games featuring a brand new Poker room.

For higher stakes or private gaming salons, visit our luxurious Cypress Room.

We offer 7 delectable dining and lounge choices. Plus, enjoy live entertainment and stay at our luxurious Delta Burnaby Hotel and Conference Centre. Visit the Villa, it’s the centre of all the action!

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