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JOEY Burnaby

1899 Rosser Ave, Burnaby, BC

Concierge/Guest Services

Full Time

Guest Service Leader

Burnaby, British Columbia (view on map)

Posted 13 days ago

$17/hr + tips
Immediate Start
3 shifts/week required availability
Mornings, Afternoons, Evenings shifts

Job Perks & Benefits

Flexible Schedule

Job Description


Guest Service Leader

• As the Leader of Guest Services, you are the face of the restaurant, always operating at a world-class level and creating irresistible experiences for guests. You host, execute and lead. You’ve got a knack for remembering names, recognizing faces and making every customer feel like a VIP. Some days, you’re an events coordinator – responsible for large party reservations in the restaurant. Other days you’re training and developing your team. Some day’s you’re simply hosting the restaurant – touching tables, gathering guest feedback and working closely with the other leaders on the floor to ensure seamless customer service.

· As a Guest Service Leader, you will play an integral role in the business. In this role, hospitality is your focus. You will be responsible for providing world-class hospitality to every guest that walks through our front doors. This is a great opportunity for an individual who has 1+ years of experience in the hospitality industry with a strong passion for customer service.


· You lead by example while gaining an understanding of profit management, budgets, scheduling and sales through hands-on and classroom-style training to become a master manager, coach and motivator.

· Candidates from diverse backgrounds and industries welcome, but all should have a passion for learning and consistently delivering superior service.


During this period, JOEY Restaurants has proudly maintained a high-volume of delivery and take-out orders and has recently opened multiple locations across Canada and the US at 50% capacity for dine-in service. As a Guest Service Team Member, you support in all things guest facing and are critical in delivering an exceptional guest experience from start to finish. With the increase in curb-side pick-up and takeout traffic, this position plays a big role in ensuring our drive-by and at home guests are raving fans



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About JOEY Burnaby

Free parking if you drive, Skytrain if you don’t, valet if you feel like it. Rooftop lounge, lots of big TV screens and really easy to get to.

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