Artigiano Watermark

530 8 Ave SW, Calgary, AB


Full Time

Calgary, Alberta (view on map)

Posted 10 days ago

$16.5-17.5/hr + tips
Immediate Start
5 shifts/week required availability
Mornings, Afternoons, Evenings shifts

Job Perks & Benefits

Advancement Opportunities
Free Staff Meals
Leadership Training
Paid Training & Education
Performance Bonus
Staff Discount

Job Description

Artigiano is hiring for Assistant Manager and Cafe Manager positions!

At Artigiano we are a business with an amazing history and we make amazing coffee. Coffee is a daily passion for most of the world, but most don’t appreciate the work and passion that goes into it. We seek to educate on what great coffee is and to inspire our guests on how to enjoy it.

As a Caffe Manager, you contribute to Caffe Artigiano’s success by leading a team to create and maintain an exceptional customer experience and ensure that Every Guest Leaves Brighter. Your role as a Caffe Manager is one of collaboration, innovation, inspiration, support, and coaching and in doing so, you help to sustain a high performing culture. As a Caffe Manager you are required to regularly exercise discretion in managing the overall operation of the store. In particular, a majority of time is spent supervising and directing the workforce, making staffing decisions, ensuring customer satisfaction, ensuring product availability/quality, managing the store’s financial performance, and managing safety and security within the store. You will role model and champion Caffe Artigiano’s Brand and Initiatives.

- Sets goals for the work group in conjunction with the Regional/District Manager
- Displays a customer comes first attitude by training and holding employees accountable for delivering exceptional customer service- Every Guest Leaves Brighter.
- Manages with integrity, honesty, and knowledge that promote the culture, values, and mission of Artigiano.
- Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store team to ensure operational excellence and ongoing development.
- Provides coaching and direction to the store team to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement.

Customer Focus and Business Requirements:
- Ensures adherence to applicable wage and hour laws.
- Solicits customer feedback and takes timely and adequate action.
- Uses all operational tools to plan for and achieve operational excellence and develops new tools where needed.
- Leads a store culture where the customer is at the core of all decision-making and the potential impact on the customer experience is of the highest priority.

Employee Development and Team Building:
- provides employees with coaching, feedback, and developmental opportunities, and builds effective teams, resulting in a best-in-class employee experience.
- Manage Cafe staffing needs and monitoring spending of labor
- Proactively manages store employees by regularly conducting performance assessments, providing feedback, and creating challenging goals to improve employee performance.
- Manages ongoing employee performance using performance management tools.
- Challenges and inspires employees to achieve business results.
- Develops and maintains positive relationships with employees by understanding and addressing individual motivation, cultural nuances, needs, and concerns.

Please send your resume along with position(s) desired to or stop by any Café to drop off your resume! We look forward to connecting with you!

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About Artigiano Watermark

Just over 20 years ago, Artigiano—then aka Caffe Artigiano—formed the centre of coffee culture in Vancouver. Our European bravado was known internationally, as we attracted a very loyal following of Vancouverites, celebrities, and the hearts and minds of the coffee industry, back when the movement began. We were known for our vibrant, welcoming environment, the amazing coffee, and naturally the beginning of a new trend that would soon take over the coffee scene with our skills in Latte Art.