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Assistant Operations Manager F&B (Banquets)

Calgary Airport Marriott In-Terminal Hotel


Full-time

Assistant Operations Manager F&B (Banquets)

Calgary, Alberta (view on map)

Posted 21 days ago

Posting Date Dec 16, 2019
Job Number 19172871
Job Category Rooms and Guest Services Operations
Location Calgary Airport Marriott In-Terminal Hotel, 2008 Airport Road NE, Calgary, Alberta, Canada VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™.


JOB SUMMARY


Assists with supervising Food and Beverage (F&B)/culinary daily operations, and monitors compliance with all F&B policies, standards, and procedures. . Assists in the ordering of F&B supplies, cleaning supplies, and uniforms. Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met. Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Assisting in Managing Day-to-Day Operations

• Assists in the ordering of Food and Beverage (F&B) supplies, cleaning supplies and uniforms.

• Assists with uupervising daily F&B/culinary shift operations and monitors compliance with all F&B policies, standards and procedures.

• Supports and supervises an effective monthly self inspection program.

• Operates all department equipment as necessary and reports malfunctions.

• Supervises staffing levels to verify that guest service, operational needs, and financial objective are met.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Develops specific goals and plans to prioritize, organize, and accomplish work.

• Maintains the operating budget, and verifies that standards and legal obligations are followed.

• Celebrates and fosters decisions that result in successes as well as failures.

• Communicates areas that need attention to staff and follows up to verify understanding.

• Coordinates cleaning program in all F&B areas (e.g.,General clean), identifying trends and making recommendation for improvements.

• Follows property specific second effort and recovery plan.

• Stays readily available/approachable for all team members.

• Demonstrates knowledge of the brand specific service culture.

Providing Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Serves as a role model to demonstrate appropriate behaviors.

• Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis.

• Takes proactive approaches when dealing with guest concerns.

• Sets a positive example for guest relations.

• Stays readily available/approachable for all guests.

• Reviews comment cards and guest satisfaction results with employees.

• Responds in a timely manner to customer service department request.

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Performs hourly job function if necessary.

• Extends professionalism and courtesy to team members at all times.

• Comprehends budgets, operating statements and payroll progress report.

• Performs other duties, as assigned, to meet business needs.

 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Notification to Applicants: Calgary Airport Marriott In-Terminal Hotel takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance.  If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request.  Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Apply Now

Date Available: December 30th, 2019

Compensation: Competitive

Other Positions:

Requirements: , Work Permit Necessary

Contact Name: Beverly Marinucci

Contact Position: Manager

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About Calgary Airport Marriott In-Terminal Hotel

Offering the modern traveler a perfect blend of urban sophistication and convenience, Calgary Airport Marriott In-Terminal Hotel has stylishly designed rooms and a location that is just steps from the airport gates. Situated between the international and domestic terminals inside Calgary International (YYC), our hotel allows you to travel with ease. Rooms are sleek and spacious, a quiet retreat with deluxe bedding, Wi-Fi and flat-screen TVs. Floor-to-ceiling windows overlook the cityscape and Canadian Rocky Mountains; some also have views of the runways. Our Calgary Airport hotel is dog-friendly and boasts amenities such as a pool and fitness center. Downtown is a short drive away so you can easily get to top sights like Calgary Zoo and major events like the Calgary Stampede. Plan a day trip to Banff or shop at CrossIron Mills outlets. Dine at our restaurant Yakima or plan your next event with us. With 18,350 square feet of venue space, we are a premier destination for meetings and weddings.


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