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Food and Beverage Service Manager

Grand Villa Casino Edmonton


Full Time

Food and Beverage Service Manager

Edmonton, Alberta (view on map)

Posted 13 days ago

Job Type: Full-Time (Regular) - Casino Floor and QSR

The Gateway to Your Future

This dynamic role calls for a proven team builder with extraordinary customer service skills, and ability to bring out the best talents of our staff members.

The primary goal of the Food and Beverage Service Manager is to ensure that the customer service experience is of the highest level throughout the Casino Floor and QSR food and beverage facilities.

The position requires a self-motivated professional with excellent problem solving skills and is responsible for front-of-house activities and customer feedback analysis.  With excellent management skills the incumbent will lead our outstanding service team to improve customer loyalty and food quality.

We Provide

  • Full benefits package for full-time employees
  • Retirement savings plan
  • Exciting, supportive and fun work environment
  • Family and friends discounts on travel, tech, food, beverage, and fitness
  • Development and training opportunities

Key Responsibilities

  • Manages all food and beverage service activities through managers and staff, including staff scheduling and the department budget.
  • Ensures all food and beverage offerings are prepared in accordance with predetermined high quality standards and takes advantage of opportunities to improve.
  • Organizes food and beverage service for special events and addresses all customer concerns.
  • Resolves issues that affect service, quality, efficiency and productivity.
  • Assists with and/or undertakes statistical analysis as required.  Monitors and processes invoices and expenditures and ensures appropriate stock levels are maintained.
  • Provides leadership for front-of-house staff. Manages human resources issues, performance, recruitment, training and safety needs of the department. 

What You’ll Require

  • Minimum 2 years’ experience in restaurant supervision or an equivalent combination of education and experience
  • Proven leadership and customer service skills 
  • Working knowledge of point of sale systems
  • Proven ability to develop and train employees, build relationships and utilize skills of employees most appropriately
  • Working knowledge of spreadsheets and word processing
  • Ability to work all shifts and flexible hours

Why Work for Us?
Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it?s like to be on a team that values your vision, skill and energy.

Get to Know Gateway
Gateway Casinos & Entertainment Limited (?Gateway?) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley?s Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com.

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Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.

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Date Available: October 1st, 2019

Compensation: Competitive

Other Positions:

Requirements: , Work Permit Necessary

Contact Name: Lindsay Lin

Contact Position: Manager

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About Grand Villa Casino Edmonton

The Grand Villa Casino Edmonton is a 60,000 sq. ft. $32 million casino in Edmonton, Alberta, Canada, that opened on September 7, 2016. It is located next to Rogers Place in the Ice District in Downtown Edmonton. It replaced the Baccarat Casino.


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