Park Place Lodge

Fernie, BC

Park Place Lodge

Fernie, BC

guest services agent - hotel

Fernie, BC (view on map)

Posted 16 hours ago

Job Description

• Education: Secondary (high) school graduation certificate
• Experience: 7 months to less than 1 year
• or equivalent experience
Work setting
• Hospitality industry
• Staff accommodation available
• Hotel, motel, resort
Tasks
• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service
Personal suitability
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Reliability
• Team player
Screening questions
• Are you available to start on the date listed in the job posting?
• Do you have experience working in this field?
Employment terms options
• Evening
• Morning
• Weekend
Financial benefits
• Bonus
Other benefits
• On-site housing options
Support for newcomers and refugees
• Participates in a government or community program or initiative that supports newcomers and/or refugees
• Does not require Canadian work experience
• Work Term: Seasonal
• Work Language: English
• Hours: 35 to 40 hours per week