Playtime Casino Hanover

275 5th St, Hanover, ON

Match General Manager

Part Time / Full Time

Match General Manager

Hanover, Ontario (view on map)

Posted 1 month ago

Immediate Start

Job Description

Job Type: Full-Time

Who We Are

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club.  In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at

Why Work For Us

Gateway celebrates and empowers those employees who made it all possible. A career at Gateway means great people, a great atmosphere and career advancement opportunities across our locations. Our employees thrive with ongoing training and leadership programs for all while working in an engaging and fun environment. Join us today! 


The Position

This is an exciting opportunity to oversee the successful operations of  Match Eatery & Public House, while providing management support on the floor! Attract, gain, and maintain the loyalty of new and existing clients, building client networks and positive property reputation. Drive the success of our Eatery & Public House by continuously exceeding our guests’ expectations ensuring premier service at all times.  

Key Responsibilities

  • Maintain and demonstrate expert knowledge of upcoming sports events, products, events and promotions
  • Maintain and demonstrate expert knowledge of upcoming sports events, products, events and promotions
  • Ensure profitability of Match operations by achieving financial and performance goals
  • Supervise the shift operation of the Restaurant including all employee and guest related functions
  • Motivate employees to provide excellence in service and ensures our guests’ experience exceeds their expectations
  • Actively participate in the training and instruction of employees in proper food handling procedures, quality service standards and all other department procedures
  • Manage team efficiencies as it pertains to the operation’s needs
  • Responsible for opening and closing procedures which includes but is not limited to cash-outs and daily sales reporting
  • Maintain compliance with policies and procedures
  • Responsible for cash management activities
  • Enforce Smart Serve and company policies on guests’ consumption of alcohol
  • Oversee performance, safety and recruitment and development needs of the department. Manage the performance of direct reports including: training, appraising performance, providing positive and corrective feedback, coaching, and administering discipline. Ensure appropriate appraisals and accountabilities are undertaken


The successful candidate will possess:

  • 3 years supervisory experience in a high-volume, full-service dining restaurant or pub
  • Smart Serve Certificate
  • Food Handers course
  • Enrollment or completion of a marketing or hospitality diploma/certificate program or equivalent experience preferred
  • Proven leadership and team building skills and abilities
  • Proven leadership and team building skills and abilities
  • Excellent communication skills both public speaking, and written
  • Working knowledge with computer skills in word processing, spreadsheets, email internet navigation, presentation software, and Point of Sale systems
  • Excellent problem-solving skills, goal driven, and organized
  • High level of customer service skills, ability to communicate with guests to ensure satisfaction
  • Proven to be detail oriented, reliable, punctual, efficient, and diligent in duties and responsibilities
  • The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario

In all of the jurisdictions where we operate, the provincial government and Public Health Officers (PHOs) have implemented proof of vaccination requirements for all guests of our casinos, restaurants and some amenities.  The Public Health Agency of Canada (PHAC) notes that vaccination is one of the most effective ways to help protect ourselves, our families and communities against COVID-19.  At Gateway, we are taking the step to implement an Employee COVID-19 Vaccination Policy.  This will best ensure we are fulfilling our requirement to provide a safe and healthy environment for our employees and guests. Beginning November 8, 2021, all employees at Gateway are required to provide proof of full COVID-19 vaccination or begin completing weekly rapid testing and adhering to mandatory mask requirements, regardless of the public health direction of mask mandate. 

What Is Next

Love what you see so far? For the best chance to hear from us, apply within 7 days of the posting date.

Not the right fit this time? Follow us on our careers social media pages!


**Gateway will post/recruit in accordance with the terms and conditions of applicable Collective Agreements


Gateway is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.


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