Cascades Casino Langley

20393 Fraser Hwy, Langley, BC

Hotel Guest Services Supervisor

Full Time Contract

Hotel Guest Services Supervisor

Langley, British Columbia (view on map)

Posted 1 day ago

Immediate Start

Job Description

Job Type: Casual/ Relief/ Part-Time/ Full-Time

The Gateway to Your Future
Gateway offers you the chance to move your career forward. Develop your leadership skills in a dynamic and supportive environment that is second to none. Under the direction of Hotel Front Office Manager, this position supervises the front office, room housekeeping and laundry functions to ensure the smooth operations and excellent customer service.
A Great Fit, if You

  • Are friendly, polite, patient and willing to go the extra mile to satisfy guest needs
  • Take advantage of all opportunities to improve the team?s performance and customer service
  • Are proactive to provide solutions and address guest concerns
  • Cultivate a positive team environment and encourage open collaboration and communication
  • Are keen on details and work well with basic computer software
  • Can juggle multiple tasks under pressure in a timely manner
  • Benefit from working flexible hours, evenings, weekends and holidays

We Provide
  • Full benefits package for full-time employees
  • Retirement savings plan
  • Exciting, supportive and fun work environment
  • Family and friends discounts on travel, tech, food, beverage, and fitness
  • Development and training opportunities

Key Responsibilities
  • Supervises Guest Services Agents and Room/Laundry Attendants while participating in hotel guest services activities
  • Oversees human resources activities such as training, coaching, performance feedback, safety and recruitment
  • Ensures that guests are greeted and checked in and out promptly and courteously
  • Ensures that rooms are checked regularly for repairs and refurbishing
  • Assists with ensuring accounts are balanced
  • What You?ll Require
  • Minimum of two years? experience in Hotel Front Office, Housekeeping or Hotel Management
  • Post-secondary education in Hospitality, Tourism or related field
  • Working knowledge with computer skills in word processing and spreadsheets
  • Ability to stand for long periods of time

What You Bring
  • Three years banquet experience in the hotel conference/hospitality industries
  • Two years supervisory experience
  • Post-secondary education in Hospitality or related field
  • Provincial FOOD SAFE Level 1 or equivalent Certificate is an asset
  • Ability to stand for long periods of time
  • Ability to lift up to 50 pounds

Why Work With Us?
Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it?s like to be on a team that values your vision, skill and energy.

Get to Know Gateway
Gateway Casinos & Entertainment Limited (?Gateway?) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley's Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at

Apply Now!
Not the right fit this time? Follow us on our careers social media pages!

Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.


  • Work Permit
Be the first to be notified about new Hotel Guest Services Supervisor jobs in Langley, British Columbia
I agree to receive jobs matching this search by email and I agree to the Terms. I can cancel alerts at any time.
This site is protected by reCAPTCHA and the Google
Privacy Policy and Terms of Service apply.

About Cascades Casino Langley

Only minutes from the US International border crossing, Cascades Casino includes 800 slots, table games, poker room, hotel and convention centre and the 420 seat Summit Theatre.

Choose from casual dining options, live entertainment and 24 hours of gaming excitement; all waiting just for you at the centre of Langley.