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Reservations Supervisor

Delta Hotels by Marriott Quebec


Full-time

Reservations Supervisor

Québec, Québec (view on map)

Posted 24 days ago

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Job Description

Posting Date Mar 03, 2020
Job Number 20028114
Job Category Reservations
Location Delta Hotels Quebec, 690 Boulevard Rene-Levesque Est, Quebec, Quebec, Canada VIEW ON MAP
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us

With our diverse portfolio of locations, you'll find Delta Hotels in world-renowned cities and prestigious resorts across Canada. Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 1100 managed properties and 19 brands you'll find Marriott International in your neighborhood and in more than 74 countries across the globe. Find Your World™ at Delta Hotels.


Job Summary 

Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual. Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


Notification to Applicants: Delta Hotels Quebec takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance.  If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request.  Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Requirements:

  • Work Permit
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About Delta Hotels by Marriott Quebec

Explore Canada's oldest city from the comfort of Delta Hotels Quebec. Belonging to Quebec City's downtown core, our contemporary hotel is a short walk to Old Quebec (Vieux-Québec) where historic monuments still stand. Make time to visit Battlefields Park, the Civilisation Museum and the National Museum of Fine Arts, along with the local crêperies and wine bars. Our city center location also places us next door to Quebec City Convention Center and the business district. During your stay, sit down to flavorful meals at Le Bistro, get active in our fitness center and swim all year in our outdoor pool. Host any size of event, from small gatherings to 600-person galas, inside our 14 light-filled event rooms. Whatever brings you to Quebec, spend your trip in a spacious room or suite, filled by modern decor, soft beds, a mini-fridge, free Wi-Fi and a flat-screen TV with premium cable. Delta Hotels Quebec welcomes families and business travelers to our warm haven in La Belle Province.


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