Colony Steveston

4020 Bayview St, Richmond, BC

Shift Manager

Part Time / Full Time

Shift Leader / Server @ KGC Colony Steveston

Richmond, British Columbia (view on map)

Posted 15 days ago

 
$18.65/hr + tips
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Available from Jun 02
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3 days/week required availability
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Mornings, Afternoons, Evenings shifts

Job Perks & Benefits

Advancement Opportunities
Comfortable Dress Code
Discounted Staff Meals
Flexible Schedule
Leadership Training
Medical/Dental Coverage
Paid Vacation
Staff Discount
Work/Life Balance

Job Description

Join our team at This is Blueprint’s newest Keep Good Company Bars location in Steveston!

We are now hiring for all positions for our anticipated early June opening in the heart of the Steveston waterfront.

HIRING FAIR DETAILS
Unit 5 - 4020 Bayview Street, Richmond V7E 1T7
Friday 20 May OR Saturday 21 May
10AM to 4PM (drop in basis)
Please bring your resume!

POSITION OVERVIEW

As a Server/Shift Leader, you are the face of our business, and ensure that the guest experience consistently meets (or exceeds!) expectations. Responsible for food and beverage service, maintaining a clean and inviting environment, and aiming for every new customer becoming a regular. As role models for their colleagues and ambassadors for our brand, Shift Supervisors are guided by and live our values: Be Real, Have Fun, Own It, and Grow With Us

SUPERVISORY RESPONSIBILITY

Supervisory responsibilities include managing scheduled hourly workers according to business need, responding to feedback / issues as they arise, overseeing quality control in all aspects of food and beverage service, and contributing to recruitment and performance management processes as needed.

The Shift Leader role is suited to applicants with previous service experience, who are pursuing a leadership pathway in the hospitality industry. This is a casual position with a variable shift schedule, including days, evenings, and weekends, and is offered as a part- or full-time role. Shift Leaders will be offered training that supports growth into a management role, with skills that transfer to many other industries!

ESSENTIAL FUNCTIONS

Maintains good communication with Hosts, Expediters, Servers, Bartenders and management, ensuring the customer experience exceeds expectations;
Advises guests of special items, accurately takes drink and food orders, delivers when ready
Acts in quality control capacity for every item served, assesses customer satisfaction at critical service points (at service, immediately after, following meal)
Seeks out opportunities to personalize the guest experience, within acceptable professional parameters
Responds to ad-hoc staffing needs by adding and removing shifts based on demand, arranging absence replacements, and providing first-line support to staff on policy and process matters;
Resolves any issues in line with location processes
Deputises for the General Manager, acting in a “manager on duty” capacity;
Oversees quality control of all food and beverage service, coordinating between back and front of house;
May contribute to recruitment decisions through candidate screening and interviewing, and escalates performance management to the General Manager or Assistant General Manager as needed

REQUIRED SKILLS & EXPERIENCE

Focused on customer experience
At least two years’ prior service experience
Highly collaborative
Adaptable, able to prioritize and make decisions with agility
Critical thinking skills with an emphasis on cost- and time-effective solutions

PREFERRED SKILLS & EXPERIENCE

Prior experience in a busy bar/restaurant service role
Knowledge of products (food and beverage) relevant to our brand
Previous supervisory experience is an asset (not industry specific)

All team members can expect a supportive, enjoyable work environment with professional growth opportunities. Full-time employees qualify for extended health and dental benefits, and all employees enjoy a generous discount applicable to all This is Blueprint locations. Posted hourly wage inclusive of shift lead premium.

Our team reflects the community we serve. We encourage applications from everyone, and especially welcome interest from people with disabilities, those who identify as BIPOC, and members of the LGBTQ2S+ communities.

Requirements:

  • Serving It Right
  • Work Permit
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About Colony Steveston


Keep Good Company at our newest location in the heart of the Steveston village waterfront. We offer music, food, drinks and games with a casual, inclusive vibe.