Prestige Harbourfront Resort Salmon Arm

Salmon Arm, BC

Prestige Harbourfront Resort Salmon Arm

Salmon Arm, BC

guest service agent

Salmon Arm, BC (view on map)

Posted 16 hours ago

Job Description

• Education: Secondary (high) school graduation certificate
• Experience: Will train

Work setting

• Hotel, motel, resort

Tasks

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Team player
• Resourcefulness
• Work Term: Seasonal
• Work Language: English
• Hours: 30 to 40 hours per week