Posted 11 hours ago
1. Experience
5+ years of hospitality or customer-service experience
Previous supervisory or management experience is often preferred
Experience in a restaurant, café, bar, or similar FOH environment
2. Skills
Strong customer-service and communication skills
Leadership and team-management skills
Ability to handle high-pressure situations
Problem-solving and conflict-resolution abilities
Cash-handling and basic math
Familiarity with POS systems
3. Knowledge
Understanding of restaurant operations
Basic food safety and sanitation knowledge
Scheduling, training, and staff development
Opening and closing procedures
Upselling and guest-experience best practices
4. Personal Qualities
Professional appearance and attitude
Reliable and punctual
Organized and detail-oriented
Ability to multitask
Positive and customer-focused
5. Education & Certifications (varies)
High school diploma or equivalent (usually required)
Food safety certification (ServSafe or local equivalent) often preferred
Hospitality/business coursework is a plus but not mandatory
