Courtyard Toronto Downtown

475 Yonge St, Toronto, ON

Guest Service Representative

Part Time / Full Time

Guest Service Representative

Toronto, Ontario (view on map)

Posted 1 month ago

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Job Description

Posting Date Dec 07, 2021
Job Number 21144643
Job Category Rooms & Guest Services Operations
Location Courtyard Toronto Downtown, 475 Yonge Street, Toronto, ONT, Canada VIEW ON MAP
Brand Courtyard by Marriott
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N

With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World™ at Courtyard by Marriott.


JOB SUMMARY

Welcome to our family

 

As a world-class leader in the travel industry, there’s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.

 

The impact you’ll make

 

No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.     

 

What you’ll do

 

  • Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
  • Secure payment, verifying and adjusting billing as needed
  • Provide guests with room and hotel information, directions, amenities and local interests
  • Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
  • Complete cashier and closing reports, counting the bank at the end of each shift securely
  • Accept and record wake-up calls, delivering to the right department
  • Communicate any emergency, lost item or theft to proper security staff and/or authorities
  • Keep contingency lists in case of emergency and communicate any necessary messages

 

Perks you deserve

We’ll support you in and out of the workplace by offering:

 

  • Team-spirited coworkers
  • Encouraging leadership
  • Support to live a life of wellbeing and happiness
  • Opportunities to serve and give back to the community
  • Discounts on hotel rooms, gift shop items, food and beverage
  • Recognition programs

 

What we’re looking for

 

  • A warm, people-oriented demeanor
  • A team-first attitude
  • A gift for paying attention to the smallest details

 

This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

 

You’re welcomed here

 

Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you’re important to us. You’ll make an impact in your role, and for that, you’ll be appreciated and valued.

 

At Marriott, we are committed to putting our associates first and their health and safety are our highest priorities. This position requires associates to be fully vaccinated for COVID-19 per current Public Health Agency of Canada standards or approved for a Human Rights accommodation.

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

 

Notification to Applicants: Courtyard Toronto Downtown  takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

 

 


Requirements:

  • Work Permit
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About Courtyard Toronto Downtown


Treat yourself to a relaxing vacation in Ontario's capital city at Courtyard Toronto Downtown, the world's largest full-service Courtyard hotel. Our ideal location at the heart of Yonge & College allows guests to easily explore a host of downtown destinations, including Yonge-Dundas Square, The Village, the CN Tower, Toronto General Hospital and Massey Hall. After a day spent discovering the city's landmarks, take a dip in our indoor pool, work out in our fitness center or enjoy American cuisine in our on-site restaurant. In the evening, unwind in stylishly updated hotel accommodations with cozy reading chairs, mini-refrigerators, large windows, ample desks and free Wi-Fi. For extended stays or family travel, consider upgrading to one of our spacious suites. If you're in Canada for business, make sure to take advantage of our modern venues with 13,301 square feet of space and state-of-the-art technology. Whether for work or play, Courtyard Toronto Downtown is ready to make your visit to Ontario truly special.