W Toronto

90 Bloor St E, Toronto, ON

Bartender (Living Room)

Full-Time

Bartender (Living Room)

Toronto, Ontario (view on map)

Posted 1 month ago

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Job Description

Posting Date Nov 08, 2021
Job Number 21127965
Job Category Food and Beverage & Culinary
Location W Toronto, 90 Bloor Street East, Toronto, ONT, Canada VIEW ON MAP
Brand W Hotels
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.

We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

JOB SUMMARY
 

Your role isn’t just about mixing drinks. Instead, you build an experience that is memorable and unique. You have the basics down, but are constantly on the look-out for new trends, micro-local offerings, and guests’ evolving needs. You are not just a beverage enthusiast, but also the host of the space. Your role goes beyond the bar itself. You take ownership of guest service more broadly and do what needs to be done. You will use your knowledge and expertise to make the bar look and function flawlessly. You will build relationships with others across the hotel and in the community, to anticipate and deliver on our guests’ needs. You will be passionate about the guest service experience, but also have an eye for detail.

 

PRIMARY DUTIES & RESPONSIBILITIES

 

Bartending

§ Follow all provincial and local laws and regulations for serving alcohol responsibly (e.g., last call times).

§ Maintain cleanliness and condition of bar, bar unit (CO2 lines, soda tanks, soda guns, drain, etc.), tables, and other tools, following all set-up guidelines.

§ Prepare drink orders for guests according to specified recipes using measuring systems.

§ Prepare fresh garnishes for drinks which includes the use of frequent use of bar wares.

§ Stock ice, glassware, and paper supplies.

§ Requisition all necessary supplies, specifically bottle-for-bottle liquor restock, transporting supplies from storeroom to bar set-up area as required.

§ Remove soiled wares from bar top and tables and place in designated area.

§ Anticipate and communicate replenishment needs promptly, ensuring no shortages throughout scheduled function time, and ensuring proper authorization for additional payments as required prior to replenishing.

§ Remove soiled wares from bar top and tables and place in designated area.

§ Operate coffee smallwares and beverageware such as (Espresso tampers, Frothing Pitchers, Coffee Bean Grinders, Scales, Draft

§ Brew coffees, following standards to ensure freshness.

§ Execute on distinct beverage menu offerings on the Bloor St. level. (alcoholic and non-alcoholic)

§ Knowledge of preparation of classic cocktails.

§ Basic spirit knowledge and use.

§ Knowledge and use of basic barware.

§ Knowledge and Operation of coffee smallware and beverageware (Espresso, Tampers, Frothing Pitchers, Coffee Bean Grinders, Scales, Draft.

§ Brew traditional and specialty coffee.
 

Wine/Sommelier

§ Issue, open, and serve wine/champagne bottles, ensuring guest satisfaction.

 

Guest Relations

§ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name every time.

§ Engage with guests in conversation regarding their stay, property services, and area attractions/offerings

§ Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.

§   Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

§ Address guests' service needs in a professional, positive, and timely manner.

§ Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).

§ Assist other employees to ensure proper coverage and prompt guest service.

§ Thank guests with genuine appreciation and provide a fond farewell.
 

Closing

§ Secure liquors, beers, wines, coolers, cabinets, and storage areas.

§ Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.

 

Quality Assurance/Quality Improvement

§ Comply with quality assurance expectations and standards.

 

CRITICAL TASKS

 

Safety and Security

§ Report work related accidents, incidents, or other injuries immediately upon occurrence to manager/supervisor.

§ Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

§ Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.

§ Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

§ Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.

§ Maintain awareness of undesirable persons on property premises.

§ Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).

 

Policies and Procedures

§ Protect the privacy and security of guests and coworkers.

§ Follow company and department policies and procedures.

§ Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

§ Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.

§ Maintain confidentiality of proprietary materials and information.

§ Perform any other reasonable job duties as requested by Supervisors.

 

Communication

§ Speak to guests and co-workers using clear, appropriate and professional language.

§ Talk with and listen to other employees to effectively exchange information.

 

Working with Others

§ Support all co-workers and treat them with dignity and respect.

§ Develop and maintain positive and productive working relationships with other employees and departments.

§ Partner with and assist others to promote an environment of teamwork and achieve common goals.

§ Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go proceures.

§ Assist your and other departments when needed to ensure optimum service to guests.

 

Cash/Bank Handling

§ Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.

§ Follow property control audit standards and cash handling procedures (e.g., blind drops).

§ Transport bank to/from assigned workstation, following security procedures.

§ Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.

§ Process all payment methods in accordance with Accounting procedures and policies.

 

MINIMUM QUALIFICATIONS & REQUIREMENTS

Experience & Certification

  • SMARTSERVE certified
  • +2 years bartending experience in a fast paced, high volume environment.
  • Previous experience serving a variety of alcoholic and non-alcoholic beverages as well as hot/cold beverages.
  • Previous experience in creating traditional and specialized beverages as per the recipe,  with minimal supervision.
  • Previous experience using a variety of barware equipment such as jiggers, shakers, strainers, muddlers an asset.

 

 

Physical Demands

 

§ Read and visually verify information in a variety of formats (e.g., small print).

§ Ability to constantly stand for the duration of an entire work shift.

§ Walking for an extended period of time.

§ The use of sensory demands (hearing, speech) in an environment that requires exposure to medium level of noise.

 § Move, lift, carry, push, pull, and place objects weighing up to 90 pounds without assistance.

§ Grasp, turn, shake,  and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

§ Move through narrow, confined, or elevated spaces.

§ Move over sloping, uneven, or slippery surfaces.

§ Move up and down stairs and/or service ramps.

§ Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

 

Psychological/Mental Demands

§ Ability to successfully multitask and manage multiple orders at the same time.

§ Ability to work successfully in a fast paced and high-volume environment.

§ Ability to work irregular hours that fluctuate in timing as per business demands.

 

Critical Competencies

 

 

Analytical Skills

 Learning

 Arithmetic Computation

 

Interpersonal Skills

 Customer Service Orientation

 Team Work

 Interpersonal Skills

 Diversity Relations

 

Communications

 Communication

 Listening

 English Language Proficiency

 

Personal Attributes

 Positive Demeanor

 Dependability

 Integrity

 Presentation

 Stress Tolerance

 Safety Orientation

 Adaptability/Flexibility

 Initiative

 

Organization

 Multi-Tasking

 

Bar

 Liquor Regulations

 Beverage Knowledge

 Drink Preparation

 


At Marriott, we are committed to putting our associates first and their health and safety are our highest priorities. This position requires associates to be fully vaccinated for COVID-19 per current Public Health Agency of Canada standards or approved for a Human Rights accommodation.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Notification to Applicants: W Toronto
takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.


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About W Toronto


Wake up. Stay up. Rock the boardroom. Steal the scene. Then, hit repeat. Say hello to Toronto’s newest and most sought-after hotel destination located in Yorkville, where work is always followed by play. Surrounded by iconic galleries, sophisticated shopping, world-class dining and electric nightlife, our brand-new luxury hotel is an urban oasis of culture and style. Explore what’s New/Next at our live music and DJ series in the Living Room. See and be scene at our dazzling hotel rooftop bar and restaurant. Detox at the FIT® gym and Fuel-up at our ground-floor coffeehouse and restaurant. For business and social events, our Toronto hotel offers everything you need to own the moment. From our city-inspired hotel design to our premium beverages and food, every detail is designed to elevate your Yorkville event. As always, enjoy your time at W Toronto with our signature Whatever/Whenever® service. Soak it in. We’ve got you covered.