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Delta Hotels by Marriott Trois Rivieres Conference Centre

1620 Rue Notre Dame Centre, Trois-Rivières, BC
Full-time

Front Desk Agent

Trois-Rivières, Québec (view on map)

Posted 12 days ago

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Job Description


Start Your Journey With Us

With our diverse portfolio of locations, you’ll find Delta Hotels in world-renowned cities and prestigious resorts across Canada. Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 1100 managed properties and 19 brands you'll find Marriott International in your neighborhood and in more than 74 countries across the globe. Find Your World™ at Delta Hotels.


Job Summary

 
     Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Security of any reports of theft.
 
     Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 

Requirements:


 
Qualifications:

  • High school diploma required. DEC in Hotel Management required;
  • Must be fully bilingual (French and English);
  • Minimum two (2) to three (3) years’ experience in a customer service environment;
  • Previous experience as a front desk agent strongly preferred;
  • Knowledge of Outlook, Microsoft Suite, Opera, Marsha preferred.

 Skills:

 
  • Excellent communication, interpersonal and customer service skills;
  • Excellent computer skills and ability to work under pressure when needed;
  • Attention to detail, strong organizational skills and multi-tasking skills;
  • Ability to make independent decisions;
  • Team player, energetic and enthusiastic;
  • Variable hours - must be able to work evening shifts and overnight shifts, including weekends and holidays. 
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Notification to Applicants: Delta Hotels by Marriott Trois Rivieres Conference Centre takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance.  If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request.  Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.



Requirements:

  • Work Permit
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About Delta Hotels by Marriott Trois Rivieres Conference Centre

Simplify travel at Delta Hotels Trois Rivieres Conference Centre. Our downtown location one block from the river makes for efficient travel. We're less than 10 miles from the airport and the bus station is a short walk. When you need some downtime, take in an outdoor performance at Amphithéâtre Cogeco or retreat into nature at Le Parc de L'Île Saint-Quentin. Rely on service-oriented amenities including free Wi-Fi throughout our hotel and parking. We're pet-friendly, so your furry companion is welcome, too. Find the right space for any occasion in our 32,000-square-foot conference center and let our full-service staff handle the details. Seamlessly transition from work to play in contemporary rooms with soothing grey and white tones, work desks and complimentary bottled water. Select rooms also offer views of the river or city skyline and our dinner delivery service brings you the best of local cuisine. At Delta Hotels Trois Rivieres Conference Centre, you can count on essentials and get the bare maximum.


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