Colony Bar Kits

3255 W Broadway, Vancouver, BC

Assistant General Manager

Full Time

Assistant General Manager (FT) @ Colony Kits

Vancouver, British Columbia (view on map)

Posted 6 days ago

 
$16.5/hr + tips
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Immediate Start
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5 days/week required availability
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Mornings, Afternoons, Evenings shifts

Job Perks & Benefits

Advancement Opportunities
Discounted Staff Meals
Flexible Schedule
Leadership Training
Medical/Dental Coverage
Paid Vacation
Staff Discount

Job Description

POSITION OVERVIEW:

As the Assistant General Manager (AGM), you support the overall success of your location under the guidance of the General Manager. You are likely to be a seasoned hospitality professional looking to grow into a leadership role, and can look forward to more experience in recruitment, training, marketing, customer experience and community building. As a key member of the front of house team, you will host and serve customers as part of your responsibilities. You are responsible for mentoring and supporting the team, and are guided by and live our Company’s values: Be Real, Have Fun, Own It, and Grow With Us.

SUPERVISORY RESPONSIBILITY:

Deputizes for General Manager in oversight of servers, bar staff, back of house as directed; manages relationships with suppliers / contractors as appropriate

ESSENTIAL FUNCTIONS:

Supports GM in recruiting, training, and engaging in feedback conversations with all staff;
Supports management of all location employees including oversight of contractors / vendors as appropriate
Alongside the GM, ensures effective staff management through quality communication, mentoring and training to undertake duties and comply with all policies and procedures in place; creates positive, supportive working environment through a coaching model comprised of setting the best examples around consistency, high service standards, mutual respect and team working
Receives customer concerns as escalated from direct reports and resolves in line with business philosophy to customer’s satisfaction; educates all staff to provide a service that generates repeat business and regular guests; responds to all customer enquiries / reservations within one business day (assigning to delegate as necessary)
Maintains awareness of the prevailing marketing strategy as developed by the Company, marketing team and GM
Responsible for awareness of overall fiscal management of the venue, including but not limited to all budgeted revenue and expense targets, continuous and prudent management of controllable costs; proactive communication regarding missed targets, ideally in advance for open, transparent discussion; supports GM in preparation of necessary data for reporting and budget development as required
Supports maintenance of overall environment and experience, including all building and equipment auditing and maintenance (includes building exterior and parking facilities);
Ensures all staff and contractors are compliant with statutory obligations under the Liquor Act, municipal bylaws, provincial and federal regulations and other legislation as applicable
Ensures health & safety plan requirements, including specific fire & evacuation procedures, are met, communicated to staff, and audited regularly
Undertakes Server shifts on a regular basis, schedule to be agreed with the GM and may include weekend/evening shifts as needed
Maintains transparent, open and collaborative partnership with the GM and support teams including head office functions
Supports staff compliance with all company policies, including retraining and coaching as required
Identifies candidates for promotion and provides opportunities for their growth through assignment to their responsibilities in absentia (with GM approval)
From time to time, may be required to assume responsibility for special projects and initiatives as directed by This is Blueprint management

REQUIRED SKILLS & EXPERIENCE:

Prior demonstrable experience in a leadership role in a fast-paced restaurant / pub / lounge environment (2+ years)
Knowledge of appropriate statutory regulations and guiding principles including but not limited to Liquor Act, Occupational Health & Safety, Employment Standards, local bylaws governing live entertainment venues
Proven ability to communicate effectively and resolve patron issues in a professional, consistent manner

PREFERRED SKILLS & EXPERIENCE:

Product knowledge appropriate to venue and client profile
Interest in craft beer and food trends appropriate to venue and client profile
Experience in cash handling, adherence to best practice accounting procedures
Thrives in a dynamic, fast-paced, team-based environment
Drives for results by inspiring others
You can expect a supportive and flexible working environment, development opportunities, hourly wage plus gratuities, OT and statutory holiday pay as applicable, vacation pay, and an attractive Company perks package including an employee discount and priority access to our events.

This is Blueprint's team reflects the community we serve. We encourage applications from everyone, and especially welcome interest from people with disabilities, those who identify as BIPOC, and members of the LGBTQ2S+ communities.

Requirements:

  • Serving It Right
  • Work Permit
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About Colony Bar Kits


After nearly 30 years as a beloved neighborhood hangout, Kits Billiards finally closed in late 2012. The early months of the following year saw the room stripped bare and rebuilt as the comfortable, well-appointed and inviting bar known as Colony. An instant hit with locals, Colony has become the go-to spot in Kitsilano for casual drinks, dinner, live comedy, trivia and all major sporting events. Friendly staff greet guests looking to keep good company 7 days weekly, serving brunch on weekends, and lunch, dinner and drink features every day.