Posted 3 days ago
Rare opportunity to lead our flagship Granville Street location!
This is Blueprint offers a supportive, growth-oriented culture, great benefits and perks, and continuous professional development.
As the General Manager, you are responsible for the overall success and profitability of the business, including hiring decisions, training, performance management, marketing & promotions, cost-effective maintenance, identifying and training leaders, short- and long-term strategic planning, and supporting the community being served. Your time is spent equally between coaching and leading a growing team, reviewing and refining operations from both an experience and fiscal perspective, and in role-modelling great “all hands in” customer service. As a mentor and leader within our business, you are guided by and live our Company values: Be Real, Have Fun, Own It, and Grow With Us.
The General Manager is responsible for the recruitment, training, development and performance management of their team, and holds significant influence on morale and community experience. The GM builds and nurtures their location’s connections with internal stakeholders and support teams, suppliers, community groups and guests, ensuring a positive experience for all.
ESSENTIAL FUNCTIONS / METRICS OF SUCCESS
Direct responsibility for recruiting, training, monitoring, and providing feedback to all staff, floor managers and supervisors
Schedules and supervises all location employees including shift leadership, and oversight of contractors / vendors as appropriate
Effective coaching-centered leadership of workforce through quality communication, mentoring and training to undertake duties and comply with all policies and procedures in place; creates positive, supportive working environment through setting the best examples around consistency, high service standards, continual two-way feedback, mutual respect and collaboration
Receives customer feedback / concerns as escalated from direct reports and resolves in line with business philosophy to customer’s satisfaction; educates all staff to provide a service that generates repeat business and regular guests; responds to all customer enquiries / reservations within established time frames (assigning to delegate as necessary)
Ensures the highest standard of marketing activities that both reflect our brand and target the appropriate market; works with division marketing partner to create and execute neighbourhood-specific initiatives encompassing traditional and innovative approaches, timed strategically and thoughtfully to drive revenue
Responsible for overall fiscal management of the venue, including but not limited to meeting all budgeted revenue and expense targets, continuous and prudent management of controllable costs; proactive communication regarding missed targets, ideally in advance for open, transparent discussion; chiefly responsible for setting annual and quarterly targets and budgets under guidance from Operations Manager and senior leadership
Takes ownership of overall environment and experience, including all building and equipment auditing and maintenance (includes building exterior and parking facilities)
Ensures all staff and contractors are compliant with statutory obligations under the Liquor Act/Serving It Right, municipal bylaws, provincial and federal regulations and other legislation as applicable
Ensures health & safety plan requirements, including specific fire & evacuation procedures, are met, communicated to staff, and audited regularly
Maintains frontline responsibilities as needed to stay operationally effective, including occasional service shifts as appropriate to the location; this may include providing coverage for shift gaps, or to allow others to undertake leadership responsibilities as part of ongoing delegation / mentorship strategy in line with staff training / succession planning
Maintains transparent, open and collaborative partnership with Operations Manager and support team members
Responsible for staff awareness of and compliance with all Policies and standard operating procedures;
Develops team members to competently and confidently undertake management responsibilities whether acting alongside or in lieu of General Manager
From time to time, may be required to assume responsibility for special projects and initiatives as directed by the Company
REQUIRED SKILLS & EXPERIENCE
Prior demonstrable experience at management level in a restaurant / pub / lounge environment
Knowledge of appropriate statutory regulations and guiding principles including but not limited to Liquor Act, Occupational Health & Safety, Employment Standards, local bylaws governing live entertainment venues
Comfort with financial data, including budgets, statements and forecasting, and awareness of best practice cash handling, cost of goods and labour expenditure
Possesses a coaching mindset, participates in and fosters continuous learning and a feedback culture
Proven ability to communicate effectively and resolve patron issues in a professional, consistent manner
Passion for customer service and working collaboratively to provide a first-class guest experience, enjoys the venue environment and culture
Strong administrative skills, awareness of drivers of cost / revenue
Works collaboratively and invests time and effort in ongoing staff development
PREFERRED SKILLS & EXPERIENCE
Interest in craft beer and food trends appropriate to venue and client profile
Desire to advance hospitality leadership career