Posted 20 days ago
As the General Manager, you are responsible for the overall successful and profitable management of the location. You have overall responsibility for all operations, including hiring, onboarding and training, identifying and developing high potential talent, short- and long-term strategic planning, cost-effective maintenance, budgeting and revenue management, product mix and purchase, inventory control, safety and security and supporting the community you serve. You collaborate with operational support teams including marketing, design and customer service, as well as enterprise support teams including accounting, HR and the Executive. As a highly visible leader for our group’s largest and most storied location, you are guided by and live our Company values: Be Real, Have Fun, Own It, and Grow With Us.
Compliance with and role modelling of all Company policies, procedures and best practices, including the Employee Handbook and standard operating procedures
Compliance with all federal, provincial and municipal legislation governing the operation of a liquor-serving live entertainment venue (Serving It Right; Liquor Control Act, local bylaws);
Training, monitoring, and providing feedback to all staff, floor managers and supervisors;
Auditing proactively across all aspects of operations to ensure best practice is being followed;
Ensuring all staff maintain the highest industry service standard;
Effective staff management through quality communication, mentoring and training to undertake duties and comply with all policies and procedures in place;
Key point of contact to resolve patrons’ complaints, collaborating with other stakeholders as appropriate;
Leads through role modelling, and fostering a respectful, supportive environment for staff and patrons
Responsible for fiscal management of the venue, including but not limited to meeting all budgeted revenue and expense targets, continuous and prudent management of controllable costs; proactive communication regarding missed targets, ideally in advance for open, transparent discussion; actively participates and leads in the development and execution of annual and quarterly targets and budgets;
Takes responsibility for overall venue environment and experience, including all building and equipment auditing and maintenance;
Ensures all staff, managers and contractors are compliant with statutory obligations under the Liquor Act, municipal bylaws, provincial and federal regulations and other legislation as applicable;
Ensures health & safety plan requirements, including specific fire & evacuation procedures, are met, communicated to staff, and audited regularly;
Maintains transparent, open and collaborative partnership with key stakeholders including ownership;
Designates an alternate to assume responsibilities in absentia;
From time to time, may be required to assume responsibility for special projects and initiatives as directed by This is Blueprint management.
REQUIRED SKILLS & EXPERIENCE:
Prior demonstrable experience at management level in a fast-paced live entertainment venue
Knowledge of appropriate statutory regulations and guiding principles including but not limited to Liquor Act, Occupational Health & Safety, Employment Standards, City of Vancouver bylaws governing live entertainment venues
Proven ability to communicate effectively and resolve patron issues in a professional, consistent manner
Focus on customer service and working collaboratively to provide an outstanding guest experience
PREFERRED SKILLS & EXPERIENCE:
Product knowledge appropriate to venue and client profile
Interest in live music and entertainment appropriate to venue and client profile
Experience in cash handling, adherence to best practice accounting procedures
Thrives in a dynamic, fast-paced, team-based environment
Drives for results by inspiring others
Our team reflects the community we serve. We encourage applications from everyone, and especially welcome interest from people with disabilities, those who identify as BIPOC, and members of the LGBTQ2S+ communities.
The salary range listed incorporates base salary, full bonus attainment and gratuity.