258 Customer Service jobs near Keats Island, British Columbia, Canada

Are you passionate about the Food & Beverage industry? This is your opportunity to join an amazing company and be a part of Vancouver's most sought out Bar & Lounge- D/6! We are looking for a passionate, driven, and ambitious senior leader with management experience to join the team as a General Manager!

COMPANY OVERVIEW

Blau & Associates oversees the Food and Beverage operations at Parq Vancouver including: Honey Salt, The Victor, D6, & BC Kitchen. Parq Vancouver features two luxury hotels, downtown's only casino, diverse restaurants and lounges, a 30,000 square foot park with native trees located 6 floors above street level and many more amenities. An international destination located in downtown Vancouver, and we're looking for YOU to join our team.

D6 Bar & Lounge

D6 Bar & Lounge is a hip, vibrant and exclusive nightlight option perched above the city. It is an indoor/outdoor rooftop lounge that features dramatic views of the Vancouver skyline, and will embody an upscale lifestyle. This bar will be equipped with top-shelf liquors and spirits, hand crafted cocktails, and carefully chosen wines.

What we offer:

Comprehensive health, dental, vision care benefits
Competitive salary + Gratuities & Annual Bonus for Management positions
Flexible work life balance
Paid Vacation
Extensive RRSP matching program
Career Growth and development opportunities
Associate Recognition Events including an amazing Holiday Party!
Associate Discounts at Parq and affiliated partners!

POSITION OVERVIEW

The General Manager will provide functional leadership and will be directly responsible for all front of house operations as well as a la carte, catering/group sales, and beverage functions. The General Manager will oversee all front of house management and staff of the facility and will work closely with the Executive Chef and property Food & Beverage Director. The General Manager will be responsible for the budgeting, forecasting and financial performance of the entire facility. This Position will promote the Parq Vancouver facility and act as a positive role model and representative of Blau & Associates ensuring “employer of choice” decisions. The General Manager will continually strive for 100% guest satisfaction.

GENERAL RESPONSIBILITIES

The General Manager is responsible for:

Working in collaboration with Team Members and Leaders ensuring the outlet operates in accordance with established operational procedures
The preparation and review of all operating budgets, P&L statements and capital expenditures ensuring the achievement of established financial, quality and service goals
Overseeing all Team Member related activities from arrival to departure including recruiting and training ensuring the adherence to established standards and assigned tasks
Acting as a restaurant liason with the community surrounding the entire development, developing and maintaining good public relations for the purposes of developing business, as well as maintaining an excellent reputation as an employer
Monitoring and ensuring the highest service standards possible throughout the organization. Ensures guest and employee satisfaction
Monitoring the physical outlet and storage areas including FF&E, inventory, cleaning and repair schedules, finishes, fixtures and equipment
Supporting and maintaining management, employee morale and motivation. Supervises all employee-related policies.
Interacting directly with guests, providing an exceptional hospitality experience
Maintaining a composed and professional demeanor while providing exemplary leadership and outlet representation
Being aware of menu items, menu and operational changes and communicating the information as applicable
Supporting and maintaining management and employee morale and motivation, while overseeing and executing training and onboarding of all managers
Ensuring the ongoing training of all front of house staff to ensure an exceptional guest service experience in line with established operating standards
Protecting the organization, guests, Team Members and Leaders by adhering to applicable food, liquor safety and workplace standards, operational requirements and statutory compliance regulations
Ensuring that all property, furnishings, equipment and supplies are used according to proper instructions and intended use
All duties as assigned by the VP of Food and Beverage or their designated representative

QUALIFICATIONS

The General Manager must:

Have extensive experience as a General Manager within similar environment including a hotel, restaurant, catering or other fast paced high-volume establishment
Have valid Serving it Right and Foodsafe Level 2 certificates. Certificates in mixology would be considered an asset
Be able to obtain and maintain a GPEB license
Have an excellent command of both spoken and written English. Knowledge of a 2nd language would be considered an asset
Have solid leadership, problem solving, decision making, customer service, communication and sales skills
Have detailed product knowledge and effectively handle all guest and Team Member inquiries including food and beverage suggestions, dietary, food sensitivity or allergy requirements
Accurately operate POS terminals, debit payment systems, Open Table and other computerized or electronic systems
Be able to develop and monitor budgets, financial statements, inventory and floats
Oversee the proper use of products to eliminate waste and spillage
Have strong business acumen, cost management, attention to detail and be able to multi task effectively
Have detailed knowledge of the Vancouver area including Parq Vancouver amenities, services and local attractions
Be able to stand for extended periods of time, reach, bend and stoop repeatedly and frequently lift and carry up to 44 pounds

We look forward to hearing from you!

Requirements

• Serving It Right
• Work Permit