Role Summary
Reporting to the Operations Manager, you will be responsible for the management of all aspects of the business, executing flawless dining experiences for our guests. As you supervise the daily operations, you will consistently ensure that all team members deliver professional, friendly and engaging service.
With responsibility for guest satisfaction, employee satisfaction and the bottom line, you will monitor and manage employee performance as well as financial performance, and make adjustments as required to meet financial and service goals.
You will build the brand and develop marketing and sales strategies to promote the business throughout the community, with a focus on growing revenues and maximizing financial performance.
You will create a team of professionals who will deliver exceptional service in the upscale premium casual space. As the leader of the team, you will be responsible for recruiting, training and providing ongoing development for all team members.
Key Accountabilities
Supervise the day to day function of all employees, facilities, sales and costs.
Ensure that optimal service is being provided while maximizing profit potential.
Demonstrate a professional approach to client service so that all team members deliver a consistent, upscale food and drink experience.
Maintain a professional team through recruiting, training, and coaching.
Monitor and manage guest satisfaction, employee performance, financial performance and compliance with legislation.
Establish and monitor budgets and performance targets.
Maintain knowledge of the industry and the competition.
Build the business through marketing initiatives.
Ensure the highest quality products and customer service
Bring your passion and smile
Performs other duties as assigned and directed by the Operations Manager.
Education and Experience
A minimum of 5 years hospitality industry experience in a management role
Degree or Diploma in Hospitality or Business Management is an asset
Required Knowledge, Skills and Abilities
Demonstrated leadership skills
Proven entrepreneurial spirit that creates a presence “on the floor” and in the community
Product knowledge of upscale brand cafes, menu development, costing, wines, spirits and craft beers
Knowledge of relevant legislation and regulations
Join the culinary adventure at Combine Cafe & Bar, an exciting and vibrant dining experience nestled in the heart of Surrey's City Centre. Combine is not just a dining destination; it's an integral part of Locale, a new premium rental tower at Century City.
At Combine Cafe & Bar, we've crafted a unique dining experience with made-to-order cafe and lunch offerings during the day, shareable international-inspired plates in the evening, and a curated wine and cocktail program.
But Combine Cafe & Bar is more than just a place to dine; it's a celebration of our local community's rich history, creativity, and culture. We've designed our space to embrace the local landscape, and our well-curated menu reflects the diversity and vibrancy of Surrey City Centre.
