Front Desk Clerk Full-time

20 days ago
Montreal Airport Marriott In-Terminal Hotel
800 Pl Leigh-Capreol, Dorval, BC (map)
 22.0 km away

Front Desk Clerk

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Immediate Start

Job Description

Posting Date Mar 06, 2020
Job Number 20027762
Job Category Rooms and Guest Services Operations
Location Montreal Airport Marriott In-Terminal Hotel, 800 Place Liegh-Capreol, Dorval, Quebec, Canada VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™.

Job Summary
 
     Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
 
     Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Notification to Applicants: Montreal Airport Marriott In-Terminal Hotel takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance.  If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request.  Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.


Requirements

  • Work Permit

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About Montreal Airport Marriott In-Terminal Hotel

Take in the splendor of Canada during your stay at The Montreal Airport Marriott In-Terminal Hotel. Our hotel is conveniently located in the U.S. departures terminal of Pierre Elliott Trudeau International Airport, just a short drive from downtown Montreal. Explore the nearby attractions of Dorval, Montreal, including destinations such as West Island, Pointe Claire Village and Saint Joseph's Oratory of Mount Royal. Our 20 contemporary hotel meeting spaces feature modern AV equipment, custom catering and versatile seating arrangements for any business or social engagement. Treat yourself to a luxurious evening with our hotel spa and on-site dining at our international hotel restaurant, Bijou Resto. We offer a 24-hour fitness center, indoor pool, high-speed Wi-Fi, ergonomic work spaces and a business center to keep you balanced. At night, fall asleep in spacious newly renovated hotel rooms with lavish bedding and soundproof windows. Wake up in our Montreal airport hotel refreshed and ready to catch your flight.

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