1 Spa Receptionist job near Jasper, Alberta, Canada

About the job

• Consistently offer professional, engaging, and friendly service.
• Deliver high levels of service and support to each property as per Service Level Agreement (SLA).
• Resolve complex problems in consultation with other senior IT resources.
• Provide training and guidance to less experienced staff.
• Recommend improvements to established incident management processes.
• Assist in maintaining IT standard guidelines.
• Ensure monitoring of ALL recovery systems (tape backup and virus protection).
• Provide escalated support to Technology Services staff.
• Assist and support strategic plan implementation.
• Implement and support best practices.
• Contribute to Technology Services knowledge base.
• Look for opportunities for new technology that may benefit customers.
• Provide after-hours pager support.
• Participate in managing all aspects of a project as directed by RSM.
• Follow all safety policies.
• Perform other duties as assigned.

Skills required

• University degree or equivalent experience.
• Microsoft Certified System Engineer.
• Cisco certification or equivalent experience.
• Understanding of hotel operations (an asset).
• Good verbal and written communication skills.
• Strong interpersonal skills.
• Self-starter with a strong sense of commitment.
• Previous supervisory experience.

Requirements

• Work Permit