One of our clients in Fort Mc Murray in Alberta is looking for an Inside Sales Manager. Experience with steel will be a plus.
___
JOB SUMMARY
Reporting to the Branch Manager, the Inside Sales Representative is a leader and team player recognized as an advanced individual contributor with mastery of sales techniques. You are responsible for selling products and/or services to customers almost exclusively via telephone and Internet (e.g., chat, email, video conferencing, etc.). You demonstrate leadership to achieve maximum sales revenue and ensure client satisfaction and retention. JOB RESPONSIBILITIES
Through telephone and internet (e.g., chat, email, video conferencing, etc.), respond to customer inquiries, and offer guidance on appropriate services and/or products.
Sell services and wear-resistant products such as ceramics, abrasion resistant metals, stainless and other related products.
Work in tandem with branch manager and other sales representatives to achieve sales goals and revenue targets.
Execute sales strategy, identify new opportunities/leads, and generate new opportunities.
Recognized as an authority within industry and/or area of specialization.
Demonstrates mastery of sales techniques.
Responsible for development of new accounts and/or generating new business from existing accounts, and ongoing maintenance and service.
Through various effective customer centric approaches, connect, build trust, and establish meaningful relationships with current and potential customers in Fort McMurray.
Convert qualified leads into clients by effectively engaging them through the Marketing & Sales Funnel via tailored discovery discussions, requirements gathering, and meaningful solutions introduction.
Optimize customers satisfaction and retention by supporting customers through each stage as part of the organization customer experience program and create sales reports.
Identify opportunities to cross sell, upsell, and renew deals with customers.
Review customers’ inquiries documentations to determine appropriate products and/or services selection, including creation of order notations related to exceptions and deviations.
Respond to customers’ requests (clarification on quotation, and purchase order requirements.
Assist, as needed, with technical advice for products and/or services, day-to-day operations, sales initiatives such as products’ presentations, Trade Show participation, product training, clients’ visits…
Maintain accurate and up-to-date records in the CRM system (Important customer correspondence, quotations, commitments, contracts, etc. )
REQUIRED EXPERIENCE
Minimum 5-6 years of experience as a technical inside sales representative or equivalent client-facing experience with technical products in the process/manufacturing field, and with demonstrated success.
Successful in presenting and selling complex technical solutions to executives, management, field and engineering personnel from organizations in the industrial field.
Good technical level understanding of at least one of the following activities within the manufacturing field: wear-resistant products, instrumentation, valves, strainers, pumps, and fittings.
Successful experience in customers’ accounts ongoing maintenance and service (An asset).
EDUCATION
Bachelor's Degree in Sales, and/or Business Development, and/or equivalent education/training/experience.
SKILLS/COMPETENCES
Broad knowledge of the industrial process/manufacturing field.
Proven mastery of Sales techniques, so that they can naturally identify improvement opportunities, and know when it is time to close a deal.
Demonstrated ability to perform highly without supervision, and to be self-motivated.
Maintains an influential network of contacts with highly visible industry presence.
Strong technical expertise, and the proven ability to remain current with respect to industry trends, provincial and federal legislative policies and changes.
Strong negotiation skills, and the ability to close complex deals.
Demonstrated ability to communicate, and present effectively to others.
Proven organizational and time management skills.
Strong commitment to service and bring value to others.
Ability, and willingness to learn new platforms/products/solutions.
Excellent interpersonal relations and demonstrated ability to work with others effectively in teams.
Ability to demonstrate confidence and establish trust with our customers.
Detail and results-oriented; able to balance multiple priorities and work under tight deadlines.
Positive attitude combined with the desire to contribute to the success of the organization.
WORKING CONDITIONS
Warehouse environment
Using a computer keyboard and mouse for some time
WHAT OUR CLIENT OFFERS
Competitive compensation and benefits
Career Advancement in a fast-paced team
Continuing education and training
Competitive Recognition Program
Being a part of an exciting team that is passionate about serving others.