Customer Service & Inside Sales Support Representative
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Job Description
About Flexlink and CoesiaFlexlink, located in Allentown, PA, is a global leader in the design and manufacturing of automated production and material flow solutions for the food & beverage, pharmaceutical, personal care, automotive, and electronic industries. There are over 1,000 employees across 26 operating units globally. Currently, a Segmented Business Unit (SBU) of 13 associates reside in Burlington to service customers all over North America; most are in Canada, with a small portion of customers in the United States.Flexlink is part of Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy. Coesia has 141 operating units in 35 countries, a turnover of about 1.9 billion euros and over 8,000 employees. About the RoleThis position provides customer service support to all aspects of the FlexLink business including external customers, FlexLink Sales and engineering. This support will be related to component sales for: quotes, orders, shipping documentation, database maintenance and communications with external customers and internal staff. Responsibilities are broken down into the following:Customer supportOn-Line store or SAP preparation and follow up of customer component price quotes.Enter customer sales orders into SAP system/OLS and communicate sales order confirmation to customer.Track customer sales orders to coordinate timely shipping to customer, including interfacing with purchasing and warehouse staff.Communicates critical activities including expedited orders and delays, related to order status to customers and sales.Provides necessary follow-up and correspondence for customer concerns.Reconcile financial customer account discrepancies with Accounting DeptCoordinate with purchasing dept on non-FlexLink related spare parts sales and quotes.Maintain and update order tracking (CRM etc) system as needed on component quotes.Organizes, maintains, and manages customer communication files.Process Return goods and credits for component sales.Process complaints related to external customers (non-projects or applications).Set up of new customers and delivery addresses in SAP.Proactive salesContact customers, post-projects for spare parts component quotes and sales.Final follow-up and determination on show sales leads in CRM.Technical supportResearch and respond to technical questions on FlexLink components for customers, sales, and engineering.Coordination of custom component assemblies with engineering center.Drawing of custom bend templates in AutoCAD.What You Need to Be SuccessfulStrong communication skills with internal and external customers.Ability to trouble shoot situations to produce a win-win result for customer and FlexLink.Strong MS Word, PowerPoint, and Excel experience (Basic formulas, data validation, macros, etc.).Experience with Customer Relationship Management (MSD/CRM) system a plus.Experience with SAP system a plus.Experience with international shipping a plus.Strong math skills.Understanding of foreign currency conversions.Previous experience with a machine company and/or technical competence desired.Engineering/mechanical/AutoCAD experience a plus.Strong organizational and planning skills.Strong oral and written communication skills.Ability to work in a team environment is essential.Our Offer Coesia North America offers a competitive benefit package which includes, among other things:Multiple health insurance plan options.Company paid life insurance.401k with up to 6% company match.Paid parental leave.Coesia is an equal opportunity employer and embraces diversity and inclusion.
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